Group Head Collection Konsumer

4 days ago

Jakarta, Jakarta, Indonesia PT. BRI Multifinance Indonesia Full time 50,000,000 - 100,000,000 per year

Job Description

  • Merancang dan mengimplementasikan strategi penagihan guna meningkatkan tingkat pembayaran dan mengurangi kredit macet.
  • Menganalisis tren pembayaran konsumen serta menyusun kebijakan collection yang efektif.
  • Memimpin dan mengawasi tim collection untuk memastikan pencapaian target penagihan.
  • Memberikan pelatihan dan pengembangan bagi tim collection agar meningkatkan keterampilan dalam komunikasi dan negosiasi dengan pelanggan.
  • Mengawasi performa collection secara berkala, termasuk produktivitas dan efektivitas strategi penagihan.
  • Menganalisis laporan collection untuk mengidentifikasi area yang perlu ditingkatkan.
  • Mengelola dan menindaklanjuti kasus tunggakan yang sulit dengan pendekatan yang sesuai, baik melalui negosiasi maupun tindakan hukum jika diperlukan.
  • Berkoordinasi dengan pihak legal dalam penanganan kredit bermasalah.
  • Menyusun laporan collection dan memberikan rekomendasi kepada manajemen terkait strategi perbaikan.
  • Memastikan semua proses collection sesuai dengan kebijakan internal dan peraturan perundang-undangan yang berlaku.
  • Berkolaborasi dengan tim kredit, legal, dan customer service untuk menangani pelanggan yang mengalami kesulitan pembayaran.
  • Mengembangkan hubungan yang baik dengan pihak eksternal seperti agen penagihan, lembaga keuangan, dan regulator.

Requirements

  • Minimal S1 Semua Jurusan
  • Minimal pengalaman 5 tahun pada posisi yang sama di Perusahaan Pembiayaan/Perbankan
  • Menguasai Ms. Excel
  • Usia maks 45 tahun
  • Bersedia melakukan perjalanan dinas
  • Mempunyai SIM C aktif, dapat mengendarai mobil dan mempunyai SIM A diutamakan
  • Tidak mempunyai tunggakan hutang (SLIK bersih)

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