Customer Service Executive

3 days ago

Yogyakarta, Yogyakarta, Indonesia IGT Solutions Full time 15,000,000 - 30,000,000 per year

Job Description:

  • Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels and acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary and providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Required Skills/Abilities:

  • Must be fluent in Japanese
  • Excellent multi-tasking skills
  • Have a customer-oriented attitude
  • Able to work 24 hour rotational shift and on weekends
  • Adaptable to changing priorities and able to handle situations with empathy, integrity and sincerity
  • Minimum 6 months of Customer Service/Airline experience in contact center will be an advantage

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