Customer Service

1 day ago

Yogyakarta, Yogyakarta, Indonesia PT Mindo Small Business Solutions Full time 40,000,000 - 60,000,000 per year

Responsibility

  • Responding to emails, calls, and live chats originating from overseas customers.
  • Initiate a phone call with overseas customers.
  • Be in charge of helping guests with their vacation rental reservations and helping to ensure they have a great vacation rental experience from the time they search for the perfect property until they check out.
  • Handling and resolving customer complaints.
  • Communicating and coordinating with colleagues and internal departments.

Requirements

  • Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
  • Have a good problem analysis and problem-solving skills.
  • Fluently English Speaking with no accent
  • Comfortable using computers.
  • Fast learner on new software
  • Preferably have the experience with customer service/call, center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
  • Can successfully communicate with the customer to gather information and learn about their needs and expectations
  • Hard Worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
  • Applicants must be willing to work 24 hours shifting system

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