Customer Service

2 days ago

Yogyakarta, Yogyakarta, Indonesia Borobudur Silver Full time 1,500,000 - 2,000,000 per year

Ringkasan

Deskripsi Pekerjaan

Customer Service

  • Komunikasi dan Respon Pengguna
  • Penanganan dan Pelaporan Masalah
  • Pencatatan dan Serah Terima Tugas

Jam Kerja dan Sistem

  • Layanan: 24 jam penuh (7×24)
  • Sistem shift (8 jam per shift):
  • Shift pagi: 08.00–16.00
  • Shift sore: 16.00–00.00
  • Shift malam: 00.00–08.00
  • Tempat kerja: Bekerja di kantor lokal (offline Yogyakarta)

Supervisor Customer Service

Tujuan Pekerjaan

Bertanggung jawab atas manajemen keseluruhan tim Customer Service di Indonesia termasuk pelatihan dan pengawasan kualitas layanan

Selain itu juga menjalankan fungsi pengembangan bisnis (Business Development) untuk mencari platform baru, mitra kerja sama, serta memperluas jaringan kemitraan guna mendukung pertumbuhan bisnis perusahaan di pasar Indonesia

Tanggung Jawab Utama

  • Manajemen Tim dan Penjadwalan
  • Pengawasan Kualitas Layanan dan Optimisasi Proses
  • Pelatihan dan Evaluasi Kinerja
  • Komunikasi Antar Departemen

Tanggung Jawab Kedua: Pengembangan Bisnis

  • Ekspansi dan Kemitraan Lokal
  • Analisis Pasar dan Kompetitor

Syarat Pekerjaan

Customer Service

  • Fasih berbahasa Indonesia dengan kemampuan komunikasi yang baik
  • Terbiasa menggunakan WhatsApp dan memahami sistem pembayaran digital
  • Teliti, cepat tanggap, dan bertanggung jawab tinggi
  • Pengalaman di bidang e-commerce atau layanan pelanggan virtual menjadi nilai tambah
  • KIRIM CV & BERKAS LAMARAN

Supervisor Customer Service

  • Memiliki pengalaman minimal 2 tahun di bidang Customer Service atau Operasional
  • Memahami sistem pembayaran digital dan platform sosial lokal
  • Pengalaman dalam pengembangan bisnis atau kerja sama kemitraan menjadi nilai tambah
  • Kemampuan komunikasi dan analisis data yang baik
  • KIRIM CV & BERKAS LAMARAN

*Walk In Interview*

  • Bawa surat lamaran & CV
  • Cantumkan kode pekerjaan (Customer Service / Supervisor Customer Service)
  • Jumat, 15 November 2025
  • Mulai jam: 10.00 – Selesai
  • Lokasi Interview : Borobudur Silver (Jl. Menteri Supeno No.41 Yogyakarta)

Kirim Lamaran

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