Customer Service English

3 days ago

Yogyakarta, Yogyakarta, Indonesia Teleperformance Full time 800,000 - 1,200,000 per year

Site:

YOGYAKARTA - Sleman City Hall (On Site, WFO)

Requirements :

  • Fresh graduates welcome
  • High School grads with CS BPO experience
  • Fluent in English both of Written and Reading (min. B2 Upper Intermediate is a MUST)
  • Communicative
  • Willing to work in 24/7 Shift including Weekend and Public Holiday
  • Willing to place in YOGYAKARTA

Responsibility :

  • Answering an Incoming chats and Respond to Email
  • Handle Customer Inquiries by Chats
  • Provide Customers about Product and Service Information
  • Identify and Escalate Priority Issues
  • Documenting All Information According to Standard Operating Procedures
  • Complete All Chat Logs
  • Updating customers profile into computer
  • Conduct customer surveys to ascertain level of customer service
  • Able to quickly locate user problems and provide solution

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