No Experience English Customer Service

3 days ago

Yogyakarta, Yogyakarta, Indonesia TP Full time 20,000,000 - 25,000,000 per year

Requirements :

  • Fresh graduates welcome
  • Fluent in English both of Written and Reading (min. B2 Upper Intermediate is a MUST)
  • Communicative
  • Willing to work in SHIFTING SCHEDULE 24/7 including Weekend and Public Holiday
  • Willing to place in YOGYAKARTA
  • Candidates can work immediately if they pass

Responsibility :

  • Answering an Incoming chats, call and respond to Email
  • Handle Customer Inquiries by Chats
  • Handle Customer Inquiries by Call
  • Provide Customers about Product and Service Information
  • Identify and Escalate Priority Issues
  • Documenting All Information According to Standard Operating Procedures
  • Complete All Chat Logs
  • Updating customers profile into computer
  • Conduct customer surveys to ascertain level of customer service
  • Able to quickly locate user problems and provide solution

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