Fresh Graduate English Customer Service

3 days ago

Yogyakarta, Yogyakarta, Indonesia TP Full time 6,000,000 - 12,000,000 per year

Requirements :

  • Minimum D3 / or bachelor's degree from all majors with minimum GPA 2.75.
  • Good written and verbal communication skills in English (Will be tested during the recruitment process).
  • Strong problem-solving skills and demonstrated multi-task capabilities.
  • Preferably to have a typing speed of at least 50 words per minutes.
  • Communicative
  • Willing to work in 24/7 Shift including Weekend and Public Holiday
  • Willing to Place in Sleman (Yogyakarta)
  • Candidates can work immediately if they pass all recruitment process

Responsibility :

  • Answering an Incoming chats and Respond to Email
  • Handle Customer Inquiries by Chats
  • Provide Customers about Product and Service Information
  • Identify and Escalate Priority Issues
  • Documenting All Information According to Standard Operating Procedures
  • Complete All Chat Logs
  • Updating customers profile into computer
  • Conduct customer surveys to ascertain level of customer service
  • Able to quickly locate user problems and provide solution

Benefits:

  • Performance Incentive.
  • Salary above UMR Jogja.
  • Project Allowance.
  • Bonus Holiday Pay (if working in public holidays).
  • BPJS and BPJSTK.
  • Overtime allowance.
  • Shifting Allowance (as the position requires shifting schedules).

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