Customer Service Representative

1 week ago

Yogyakarta, Yogyakarta, Indonesia The Makeup Choice Full time

Requirements:

  • Minimum 1 year of proven experience as a Customer Service Representative. (Experience in the beauty industry is a strong plus.)

  • Strong understanding of customer service principles, effective communication, and beauty e-commerce platforms.

  • Excellent verbal and written communication skills.

  • Passionate about the skincare and beauty industry.

  • Up to date with the latest beauty trends, events, and industry moments.

  • Solid time management and organizational skills.

Responsibilities:

  • Enhance the overall customer service experience, build customer engagement, and support organic brand growth.

  • Respond promptly and accurately to customer inquiries via different source of media.

  • Maintain and update internal databases with relevant customer feedback and technical issue logs.

  • Monitor social media channels for customer concerns and respond with timely support.

  • Take full ownership of customer issues, ensuring they are followed through to resolution.

  • Manage conflict resolution and handle customer escalation procedures professionally in timely manner.

  • Gather and analyze customer feedback to identify insights and improvement opportunities.

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