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Customer Service + Admin Kasir

33 minutes ago

Jakarta, Jakarta, Indonesia PT Info Mikro Distribusi | CPUCOM Full time
CUSTOMER SERVICE & ADMIN KASIR

Authorized Service Center Lenovo (IMD)

Kami adalah Authorized Service Center Lenovo (IMD) yang terus berkembang dan mencari kandidat Customer Service + Admin Kasir yang komunikatif, rapi, dan siap menjadi garda terdepan dalam memberikan pengalaman terbaik kepada pelanggan.

Deskripsi Pekerjaan
  • Melayani customer yang datang langsung maupun melalui telepon (inbound & outbound) dengan sopan dan profesional

  • Menangani chat WhatsApp Service Center:

  • Update status service (pending part, konfirmasi perbaikan, unit selesai repair)

  • Follow-up dan komunikasi aktif ke customer
  • Mencatat dan memproses laporan service pelanggan secara rapi dan akurat
  • Berkoordinasi dengan teknisi dan tim internal terkait status perbaikan unit
  • Menangani keluhan pelanggan dengan sabar, empati, dan memberikan solusi yang tepat

  • Menangani customer untuk:

  • Pengambilan unit selesai repair

  • Pembatalan / cancel service

  • Bertugas sebagai Kasir Service Center:

  • Pembayaran jasa service

  • Pembayaran penggantian part
  • Membantu di lapangan apabila terdapat hard complain di Service Center

Kualifikasi
  • Berpenampilan rapi dan menjaga grooming
  • Pendidikan minimal Diploma (D3) dari semua jurusan
  • Memiliki kemampuan komunikasi verbal yang baik dan interpersonal skill yang kuat
  • Ramah, komunikatif, soft spoken, dan sabar menghadapi berbagai karakter customer
  • Mampu mengoperasikan komputer dan aplikasi perkantoran dasar
  • Memiliki kemampuan administrasi dan pencatatan yang baik
  • Teliti, bertanggung jawab, dan memiliki attitude positif
  • Mampu bekerja secara tim maupun mandiri dengan sikap profesional
  • Siap bekerja dengan target waktu (SLA / TAT)
  • Disiplin, tech-savvy, dan up-to-date dengan perkembangan teknologi
  • Bersedia bekerja di weekend (Sabtu & Minggu), off di weekdays

Nilai Plus (Tidak Wajib)
  • Berpengalaman sebagai Customer Service di Service Center Laptop / PC / Gadget
  • Memahami alur layanan purna jual (after sales service) produk IT
  • Mampu melakukan bongkar laptop standar (back cover)
  • Memiliki kemampuan problem solving yang baik dalam menangani komplain

Yang Kami Tawarkan
  • Lingkungan kerja profesional & dinamis
  • Kesempatan belajar dan berkembang di industri IT & Service Center resmi
  • Pengalaman bekerja di Authorized Service Center Lenovo