Agent Customer Service
2 days ago
Kualifikasi :
- D3/S1 jurusan apa saja, Maks 30 th
- Pengalaman di contact center Min. 1 tahun, (pengalaman dalam agent video call menjadi nilai tambah)
- Service oriented, komunikasi yang baik, motivasi tinggi dan responsif
- Aktif berbahasa Inggris
- Bersedia shifting
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Tanggung Jawab :
- Menangani pertanyaan dan keluhan customer
- Melayani para customer dan memberikan segala informasi produk dan layanan yang ditawarkan
- Bertindak sebagai penghubung antara pelanggan dengan perusahaan
- Membantu mengatasi keluhan, pesanan, kesalahan atau error, tagihan, pembatalan dan berbagai jenis pertanyaan lainnya
- Menyimpan catatan interaksi dengan customer, transaksi, komentar dan keluhan
- Melakukan komunikasi dan koordinasi dengan client/customer jika diperlukan
- Memberikan umpan balik tentang efisiensi pelayanan customer yang telah diberikan
Jenis Pekerjaan: Penuh Waktu
Pertanyaan Lamaran:
- Usia saat ini?
- Pengalaman pada Customer Service pada saluran apa?
Contoh : Inbound Call
Pendidikan:
- D1-D4 (Diwajibkan)
Pengalaman:
- Customer Service: 1 tahun (Diwajibkan)
Bahasa:
- Inggris (Diwajibkan)
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