Customer Relations Officer
2 weeks ago
Company Description
VPlus Education is a digital platform operating as an educational trading services. Their services include foreign currency exchange, future indices, commodities, CFDs, market information access, and guidance for successful trading and investing. VPlus is regulated by the Indonesian government to ensure the safety and security of client funds and transactions.
Role Description
This is a full-time on-site role located in Jakarta Metropolitan Area, Indonesia for a Customer Relations Officer. This role will be responsible for managing customer relationships, addressing customer inquiries and concerns, ensuring customer satisfaction, and providing support to customers. The officer will conduct regular follow-ups, analyze customer feedback, and work closely with other departments to resolve any customer issues.
Qualifications
- Interpersonal Skills and Wide Network
- Customer Satisfaction and Customer Support skills
- Analytical Skills for customer feedback and issue resolution
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively
- Experience in the financial services industry is a plus
- Bachelor's degree in Business, Finance, or related field
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