Customer Relation

5 days ago

Jakarta Metropolitan Area, Indonesia PT Victory International (Cabang Jakarta Kuningan) Full time 10,000,000 - 20,000,000 per year

Company Description

PT Victory International (Cabang Jakarta Kuningan) is a regulated financial services company operating as an authorized broker in Indonesia. VIFX provides online trading services across forex, stock indices, commodities, and CFDs. The company is committed to enabling successful traders and investors by offering market information access and professional guidance. Operating under strict regulatory oversight, VIFX ensures the security of client funds and transactions by adhering to best practices and government regulations.

Role Description

This is a full-time, on-site role located in the Jakarta Metropolitan Area for a Client Relations professional. The role involves managing client relationships, ensuring customer satisfaction, providing customer support, and maintaining effective communication with clientele. The individual will act as the front-line representative for addressing client inquiries and fostering positive interactions that enhance the customer experience.

Qualifications

  • Strong interpersonal skills and the ability to build and maintain client relationships
  • Customer-focused mindset with skills in customer satisfaction and client relations
  • Proficiency in customer support and the capability to resolve inquiries effectively
  • Excellent communication skills, both verbal and written
  • Ability to work on-site and collaborate with teammates in a professional environment
  • Previous experience in a client-facing role or financial services is an advantage
  • Bachelor's degree in Business, Communication, or a related field is preferred

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