Process Improvement Specialist
1 week ago
Job Description
- Melaksanakan proses assignment dan distribusi account secara akurat untuk memastikan produktivitas tim collection di seluruh cabang berjalan optimal.
- Melakukan analisis dan memberikan dukungan terhadap permintaan cabang terkait kendala operasional penagihan.
- Melaksanakan proses rerouting account antar-bucket berdasarkan kebutuhan strategi collection dan kebijakan operasional terkini.
- Menyusun laporan ad-hoc dan ringkasan performa sederhana untuk kebutuhan monitoring dan pengambilan keputusan manajerial.
- Memberikan dukungan terkait hasil survei penagihan dari seluruh bucket untuk memastikan kualitas eksekusi dan feedback lapangan terkelola dengan baik.
- Berperan aktif dalam pengembangan sistem CRMS, mulai dari identifikasi kebutuhan bisnis, UAT, hingga rekomendasi perbaikan fitur.
- Bertindak sebagai Administrator sistem yang digunakan Tim Collection, termasuk pengelolaan akses, validasi data, dan pemantauan penggunaan sistem.
- Menangani dan mengoordinasikan penyelesaian kendala sistem yang terjadi di unit Collection Cabang dengan pihak terkait (IT/Support System).
- Mengelola, memantau, dan melakukan evaluasi terhadap seluruh inisiatif improvement dan project operasional di Collection & Recovery hingga implementasi berjalan efektif.
Requirements:
- Pendidikan minimal S1 dari jurusan Manajemen, Teknik Industri, Sistem Informasi, atau bidang terkait.
- Terbuka untuk Fresh Graduate
- Pengalaman kerja 2–3 tahun di bidang process improvement, business process analyst, operation support, atau fungsi serupa menjadi nilai plus
- Mampu mengolah, menganalisis, dan menyajikan data operasional (Excel, CRM tools, atau sistem internal).
- Terbiasa menggunakan atau mengelola sistem operasional seperti CRM, collection system, atau workflow tools.
- Mampu berkomunikasi & koordinasi dengan baik
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