Process Improvement Specialist

1 week ago


Tangerang, Banten, Indonesia PT CIMB Niaga Auto Finance Full time 9,000,000 - 12,000,000 per year

Job Description

  1. Melaksanakan proses assignment dan distribusi account secara akurat untuk memastikan produktivitas tim collection di seluruh cabang berjalan optimal.
  2. Melakukan analisis dan memberikan dukungan terhadap permintaan cabang terkait kendala operasional penagihan.
  3. Melaksanakan proses rerouting account antar-bucket berdasarkan kebutuhan strategi collection dan kebijakan operasional terkini.
  4. Menyusun laporan ad-hoc dan ringkasan performa sederhana untuk kebutuhan monitoring dan pengambilan keputusan manajerial.
  5. Memberikan dukungan terkait hasil survei penagihan dari seluruh bucket untuk memastikan kualitas eksekusi dan feedback lapangan terkelola dengan baik.
  6. Berperan aktif dalam pengembangan sistem CRMS, mulai dari identifikasi kebutuhan bisnis, UAT, hingga rekomendasi perbaikan fitur.
  7. Bertindak sebagai Administrator sistem yang digunakan Tim Collection, termasuk pengelolaan akses, validasi data, dan pemantauan penggunaan sistem.
  8. Menangani dan mengoordinasikan penyelesaian kendala sistem yang terjadi di unit Collection Cabang dengan pihak terkait (IT/Support System).
  9. Mengelola, memantau, dan melakukan evaluasi terhadap seluruh inisiatif improvement dan project operasional di Collection & Recovery hingga implementasi berjalan efektif.

Requirements:

  1. Pendidikan minimal S1 dari jurusan Manajemen, Teknik Industri, Sistem Informasi, atau bidang terkait.
  2. Terbuka untuk Fresh Graduate
  3. Pengalaman kerja 2–3 tahun di bidang process improvement, business process analyst, operation support, atau fungsi serupa menjadi nilai plus
  4. Mampu mengolah, menganalisis, dan menyajikan data operasional (Excel, CRM tools, atau sistem internal).
  5. Terbiasa menggunakan atau mengelola sistem operasional seperti CRM, collection system, atau workflow tools.
  6. Mampu berkomunikasi & koordinasi dengan baik


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