Business Process Analyst

6 days ago

Tangerang, Banten, Indonesia PT Gihon Telekomunikasi Indonesia Full time 8,000,000 - 12,000,000 per year
Job Requirements
  • Minimal S1 di bidang Manajemen, Industrial Engineering, atau Sistem Informasi.
  • Pengalaman 5 tahun dalam analisis proses bisnis, quality system, atau improvement project.
  • Memahami pembuatan SOP, Work Instruction (WI), dan Flowchart Process.
  • Mampu menggunakan tools seperti Visio, Lucidchart, atau
  • Mengerti konsep KPI, SLA, dan Continuous Improvement (PDCA, Kaizen, 5 Why).
  • Terbiasa melakukan observasi lapangan dan wawancara user lintas departemen.
  • Memiliki kemampuan analitis dan dokumentasi yang kuat.
  • Mampu bekerja dalam tim lintas fungsi (cross-functional).
  • Teliti, komunikatif, dan berorientasi pada hasil (result-oriented).
  • Memiliki pengalaman dengan ISO 9001 atau business process mapping di ERP (Disukai)
Job Description
  • Mengidentifikasi dan memetakan proses bisnis dari setiap departemen.
  • Melakukan observasi lapangan dan wawancara user untuk memahami aktivitas kerja aktual.
  • Membuat flow process diagram, SOP, dan Work Instruction (WI) sesuai standar perusahaan.
  • Menyusun dan memelihara dokumen proses bisnis dan formulir pendukung.
  • Mengevaluasi efisiensi proses serta mengusulkan improvement atau simplifikasi.
  • Mengumpulkan dan menganalisis data KPI proses untuk mengukur kinerja.
  • Berkolaborasi dengan departemen lain untuk memastikan implementasi SOP berjalan.
  • Melakukan review dan update dokumen secara berkala sesuai hasil audit atau perubahan sistem.
  • Mendukung pelaksanaan audit internal dan external terkait sistem manajemen mutu.
  • Melaporkan hasil analisa dan rekomendasi perbaikan kepada Stakeholder
Key Competencies
  • Analytical Thinking
  • Process Mapping
  • Documentation & Compliance
  • Communication & Collaboration
  • Continuous Improvement Mindset

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