Tech and Application Service Support

Company Description

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500

large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-tobe-missed annual events where buyers and sellers build relationships, see and show products and do

business.

We also provide year-round online platforms where companies showcase their businesses and products

and buyers conduct research, generating valuable leads, and we provide data and digital content that

supports the flow of knowledge and transactions in markets.

Job Description

This role is based in our North Tower Building office.

Job Summary

The Tech & Application Service Support provides technical assistance and support for computer systems, software applications, and hardware components. This role involves troubleshooting technical issues, maintaining system functionality, and ensuring optimal user experience across the organization.

Key Responsibilities

Technical Support

• Provide first and second-level technical support for desktop, laptop, and mobile devices
• Troubleshoot software applications, operating systems, and hardware issues

Internet Networking Support and Maintenance

• Provide ongoing internet networking support and maintenance at our Jakarta headquarters and during the on-site events
• Configure and troubleshoot network equipment including routers, switches, and wireless access points
• Monitor network performance and implement optimization solutions
• Coordinate with ISPs and vendors for connectivity issues

Application L1 Support

• Serve as the first point of contact for all Informa application support requests:
• ERS (Event Registration System)
  • Handle initial user inquiries and basic troubleshooting
  • Resolve simple registration workflow issues and user access problems
  • Perform basic event setup verification and configuration checks
  • Escalate complex registration issues to L2 application specialists
• EMS (Invoicing System)
  • Address initial billing inquiries and basic user questions
  • Resolve simple invoice generation and access issues
  • Perform basic payment processing verification
  • Escalate complex billing and financial issues to L2 application specialists

User Support

• Conduct new employee technology orientation sessions
• Respond to support requests via phone, email, and in-person assistance
• Escalate complex issues to appropriate technical teams

System Maintenance

• Perform routine system maintenance
• Assist with backup and recovery procedures
• Support security protocols and access management
• Maintain inventory of IT assets and equipment

Cross-Functional Collaboration

• Work closely with IT, development, and project management teams to ensure optimal service delivery
• Support exhibition teams with technology requirements for events
• Participate in IT project implementations including system upgrades and development of IT systems

Qualifications

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• More than 2 years of experience in IT support or help desk environment
• Experience with Windows and/or Mac operating systems
• Familiarity with common business applications (Microsoft Office Suite, email systems)

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's

some of what you can expect when you join us. But don't just take our word for it – see what our

colleagues have to say at

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.