IT Application Support

4 days ago

Jakarta, Jakarta, Indonesia PT Inovasi Daya Solusi Full time 9,000,000 - 12,000,000 per year

Job Description

  • Act as first-level technical support for log investigation during operational incidents or error reports.
  • Escalate potential bugs or abnormal system behavior to the engineering/development team as needed.
  • Extract and organize data from logs to support operational needs.
  • Monitor and analyze system/application from various sources (e.g., Log, Datadog).

Requirements

  • Diploma 3 / Bachelor's Degree in Computer Science or equivalent
  • Having a minimum of 1 year of experience in TechOps, Software Development, System Administration, and Operations
  • Familiarity with financial transaction flows (e.g., inquiry & payment processing, balance checking, settlement).
  • Experience working with system logs, application logs, or monitoring tools (e.g., Datadog).
  • Ability to respond quickly and accurately during incidents or service disruptions.
  • Clear written and verbal communication, especially in documenting investigation steps and explaining technical findings to non-technical stakeholders.
  • Able to work independently or collaboratively in a fast-paced and operationally critical environment.
  • Willing to be on-call or provide support outside of regular hours during high-impact incidents (if needed).

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