pfs

4 days ago

Kota Administrasi Jakarta Pusat, Jakarta, Indonesia Job Application Form Full time $120,000 - $200,000 per year


As an Application Support Supervisor, you will lead and
manage the application support team to ensure the smooth operation of
business applications. You will act as the escalation point for complex
technical issues, provide guidance to your team, and collaborate closely
with developers and stakeholders to deliver excellent support services.
A strong understanding of application systems, troubleshooting skills,
and basic knowledge of programmingespecially in .NETare crucial for
this role.

Responsibilities

  • Supervise and coordinate the Application Support team to deliver effective and timely resolution of application-related issues.
  • Act as the primary escalation point for critical application incidents and provide advanced troubleshooting support.
  • Monitor application performance and analyze error reports to recommend improvements or preventive measures.
  • Collaborate with software developers, infrastructure teams, and third-party vendors to resolve complex technical problems.
  • Ensure
    all incidents, service requests, and change requests are logged and
    handled within agreed SLAs using the ticketing system.
  • Develop and enforce support processes, documentation, and knowledge base for the team.
  • Mentor, train, and evaluate team members to enhance their technical skills and service quality.
  • Provide regular reports to management on application performance, incidents, and team productivity.

Requirements

  • Bachelors degree in Information Technology, Computer Science, or related field.
  • Minimum 3-5 years of experience in application support, with at least 1-2 years in a supervisory or team lead role.
  • Minimum 3-5 years of experience in Banking Industry or Consultan IT.
  • Strong troubleshooting skills in application environments, including database (SQL), and operating systems (Windows/Linux).
  • Basic understanding of .NET programming language to analyze code or communicate effectively with development teams.
  • Familiarity with application monitoring tools and IT service management (ITSM) systems.
  • Excellent leadership, communication, and interpersonal skills to manage teams and liaise with cross-functional stakeholders.
  • Ability to work under pressure and prioritize tasks effectively.

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