CRM Strategist
4 days ago
Company Description
Merkle is a leading Customer Experience Management (CXM) company, powered by technology and driven by data insights. As part of Dentsu, Merkle focuses on delivering personalized and impactful customer experiences. With a strong global presence and innovative solutions, Merkle supports companies in building meaningful relationships with their customers. For the latest updates, visit Dentsu Indonesia on LinkedIn.
Role Description
This is a full-time, on-site role for a CRM Strategist / Planner based in Jakarta, Indonesia. The CRM Strategist will be responsible for developing and executing customer relationship management strategies, analyzing customer data, and delivering actionable insights. The role involves collaborating with cross-functional teams, ensuring successful project management, and maintaining strong relationships with stakeholders. The individual will work closely with sales teams to align CRM initiatives with business goals.
Qualifications
- Proficiency in
Customer Relationship Management (CRM)
and Project Management - Hands-on experience with a
Marketing Automation Platform
(e.g., Salesforce Marketing Cloud, Adobe Campaign, MoEngage, Braze, Insider, or similar tools)
- Strong Analytical Skills
to interpret data and provide actionable insights
- Excellent Communication skills
for effective collaboration and client interactions
- Ability to work efficiently in a dynamic and fast-paced on-site environment
- Fluent in both English and Bahasa Indonesia
(written and verbal)
- Bachelor's degree in Marketing, Business, IT, or a related field is preferred
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