Customer Success Team Lead

2 weeks ago

Jakarta, Jakarta, Indonesia PitPet Full time 8,000,000 - 12,000,000 per year

About the Role

Sebagai 
Customer Success Team Lead
, kamu akan menjadi 
frontliner strategist
 yang memastikan setiap pelanggan — baik di layanan klinik maupun grooming mendapatkan pengalaman terbaik.

Peran ini bukan hanya tentang 
memimpin tim CS & Sales
, tapi juga menggerakkan mereka untuk menjadi 
value creator
bagi pelanggan dan bisnis.

Responsibilities:

Memimpin & Mengatur Tim

  • Mengarahkan dan mendampingi tim Customer Service & Sales harian.
  • Membuat jadwal kerja, memastikan kehadiran, dan membagi tugas dengan rapi.
  • Memberi arahan dan pelatihan dasar agar tim bisa melayani pelanggan dengan baik.

Mendorong Penjualan Lewat Layanan Pelanggan

  • Membantu tim mengenali peluang 
    cross-selling
     dan 
    up-selling
    .
  • Menjaga agar target penjualan harian dan bulanan bisa tercapai.

Menjaga Kepuasan Pelanggan

  • Menangani keluhan pelanggan yang butuh perhatian lebih.
  • Memastikan pelanggan merasa didengar dan puas dengan layanan kita.

Pantau Kinerja & Laporan

  • Memantau kinerja tim (respon, kepuasan pelanggan, dan pencapaian target).
  • Membuat laporan sederhana tiap minggu/bulan.

Kelola Data & Administrasi

  • Memastikan data pelanggan, transaksi dan pembayaran tercatat dengan benar.
  • Menjaga kerapian arsip dan dokumen tim Customer Service.

Kolaborasi dengan Tim Lain

  • Bekerja sama dengan tim marketing dan operasional untuk promo atau kegiatan pelanggan.
  • Menjadi penghubung antara pelanggan dan tim internal untuk memastikan solusi cepat dan tepat.

Qualifications:

  • Diploma atau Sarjana (D3/S1) di bidang Komunikasi, Manajemen, atau Pemasaran menjadi nilai tambah.
  • Pengalaman minimal 1 tahun di bidang Customer Service/Sales (lebih disukai yang pernah pegang tim kecil).
  • Terbiasa bekerja dengan target dan berorientasi pada pelayanan pelanggan.
  • Komunikatif, sabar, dan bisa jadi panutan buat tim.
  • Terbiasa menggunakan sistem atau laporan sederhana (Excel/CRM).
  • Punya inisiatif dan tanggung jawab tinggi.

Why Join Us?

  • Kamu akan jadi bagian dari tim yang 
    truly cares
     tentang pelanggan dan hewan peliharaan mereka.
  • Ruang berkembang untuk memimpin, berinovasi, dan membangun 
    customer experience culture
     dari awal.
  • Lingkungan kerja yang hangat dan saling support — di mana kamu bisa tumbuh bareng tim yang peduli satu sama lain.

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