Customer Success Specialist

Customer Success Superstar - Join our Dynamic Team and Transform Hotel Guest Experiences

Are you ready to embark on an exciting journey where you can make a significant impact on the hospitality industry in Indonesia and Bali? Do you possess an unwavering passion for customer success, coupled with exceptional communication skills in both English and Bahasa Indonesian? If so, we have the perfect opportunity for you

At , we are revolutionizing the way hotels create unforgettable guest experiences. We have developed a cutting-edge guest experience platform that empowers hotels to provide a seamless, and exceptional digital experience to their valued guests. As a Customer Success Superstar, you will play a vital role in helping hotels thrive by harnessing the power of our innovative platform.

For more information on you may visit:

Responsibilities:

• ⁠ ⁠Become an expert in our guest experience platform and gain a technical understanding of third-party tools, enabling you to guide customers in effectively integrating our product with their existing tools to achieve desired outcomes.
• ⁠ ⁠Work closely with customers to structure and create processes that facilitate successful onboarding and migration, including gathering technical information, aligning sales information, recommending migration strategies, and overseeing the product launch.
• ⁠ ⁠Provide exceptional customer support during the onboarding processes, ensuring a smooth transition and addressing any technical challenges that arise.
• ⁠ ⁠Track customer deployment and adoption of products, measuring the value and satisfaction customers experience, while reporting it to the management team.
• ⁠ ⁠Proactively drive customer awareness of product features and services to maximize adoption and ensure customers are using the platform to its full potential.
• ⁠ ⁠Understand and formalize customer requests, needs, requirements, and escalations, ensuring their feedback is heard and addressed.
• ⁠ ⁠Generate daily and weekly reports for the management team, outlining customer status, versions in use, and features adoption, providing valuable insights to guide strategic decision-making.

Requirements:

• ⁠ ⁠Fluent in English and Bahasa Indonesian, with exceptional written and verbal communication skills in both languages.
• ⁠ ⁠Minimum of 5 years of experience in customer success or account management roles, within the
  hospitality and technology sector.
• ⁠ ⁠Strong technical understanding and ability to learn company-specific technical aspects and integrate them into customer interactions.
• ⁠ ⁠Demonstrated ability to identify the best way for customers to utilize the product in conjunction with their existing tools to achieve desired outcomes.
• ⁠ ⁠Proven experience in structuring and creating processes to facilitate successful onboarding and migration for customers.
• ⁠ ⁠Excellent problem-solving skills, with the ability to gather and analyze technical information and provide effective solutions.
• ⁠ ⁠A proactive approach to customer support, ensuring a positive onboarding experience and addressing customer needs promptly.
• ⁠ ⁠Strong analytical skills, with the ability to track customer deployment, adoption, and satisfaction using data-driven metrics.
• ⁠ ⁠Ability to effectively communicate and promote product features and services to drive customer adoption and maximize value.
• ⁠ ⁠Detail-oriented with the ability to formalize customer requests, needs, and requirements for effective communication across teams.
• ⁠ ⁠Proficient in generating quarterly reports, summarizing customer status, versions, and feature adoption for management review.

Why Join Us?

• ⁠ ⁠Opportunity to make a significant impact in the hospitality industry, shaping the future of guest experiences in Indonesia and Bali.
• ⁠ ⁠Collaborative and supportive work environment where your ideas and contributions are valued.
• ⁠ ⁠Competitive compensation package with performance-based incentives.
• ⁠ ⁠Comprehensive training and development programs to enhance your skills and knowledge.
• ⁠ ⁠Career growth opportunities within the company, as we believe in nurturing talent from within.

If you are ready to unleash your passion for customer success, contribute to the growth of an innovative company, and make a lasting impact in the hotel industry, we want to hear from you Apply now and let's embark on this exciting journey together.

To apply, please send your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role to

Job Type: Full-time