Customer Success Manager

5 days ago

Jakarta, Jakarta, Indonesia FinAccel Full time 6,000,000 - 8,000,000 per year


We are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit card. To continue our success story, we are looking for a Customer Success Manager to primarily support our client portfolio. This role will need to focus on our customer experience and life-cycle and ensure that our customers are using Kredivo platform effectively and maximising on our robust features to guarantee they get the most value.

What you will do:

  • A big passion on engaging customers and expanding their use cases through our product.
  • Setting up & day to day management Offline Merchants.
  • Work with the Offline Team on merchant customer success, ensuring timely communication & merchant visibility.
  • Setting partner/merchant priorities, promo planning & user education.
  • Assist the Offline Team in establishing business test practices.
  • Target service improvement to stores, oversee optimum visibility.
  • Assist in merchant quarterly reviews & analytics.

About you:

  • A big passion on engaging customers and expanding their use cases through our product.
  • Good knowledge of SQL and queries skill.
  • Strong attention to detail and excellent analytical skills. You need to be comfortable with data.
  • University degree (preferred from Business / Management Graduate).
  • Min. 4+ years work experience in Business Development, Sales or Account Management.
  • Experience in process improvement and project management.
  • Experience with process documentation and SOP Creation.
  • Experience in working in multifunctional team.
  • Knowledge of methods of process mapping and design.
  • Microsoft office (Word, Excel, Power Point)

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