Billing Liaison Staff

6 days ago

Jakarta, Jakarta, Indonesia PT Link Net Tbk Full time
  • Implement the end-to-end billing process, including invoice generation, validation, and distribution to ensure timely and accurate billing.
  • Perform Work Orders status espsecialy those in Service Activated & Acceptance status
  • Process Advise to Bill (ATB) for new complete Work Orders/ services/ orders and ensure WO status is synchronized with ATB
  • Follow up and monitor first billing date is inline with the signed acceptance form (BAST)
  • Check recurring invoice and ensure all are generated regularly or as per scheduled
  • Perform routine reconciliation to ensure all delivered services are billed within the contract period and follow  up for hold invoices not more than 2 months : based on active services, draft invoice, sales information, and customer confirmation
  • Perform achievement of SLA / restitution reporting and process
  • Perform services deliverd via 3rd party to have the same billing period with 3rd party's invoice
  • perform service billing registration in CRM Iinvoice for manual invoices generated every week/ month to minimize hold record status in system
  • Perform summarize M2D billing generation and report regularly to analyze revenue target gap and potential additional ATBs/ Invoices
  • Brief/ educate Client and Sales to minimize billing cancellation and hold invoice
  • Handle customer's billing inquiries and complaints and (if necessary) assign to relevant parties.
  • Work with Collection Staff to ensure smooth transitions from billing to collections, aligning on any outstanding invoices and payment timelines.
  • Collaborate with Sales Operation and Sales teams to validate that billing data reflects sales agreements, contracts, and any recent modifications.
  • Coordinate with the Billing Liaison Section Head to resolve any complex billing issues or discrepancies.
Requirements
  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
  • Minimum of 4 years of experience in billing, revenue operations, or a similar role in a corporate or enterprise environment.
  • Strong understanding of billing processes, invoicing, and revenue recognition principles.
  • Proficiency in billing and CRM software, with advanced skills in Excel or data analysis tools.
  • Excellent problem-solving skills with a keen eye for accuracy and detail.
  • Strong communication and interpersonal skills to manage customer interactions and work across functions.
  • Willing to work in Centennial Tower, Jakarta Selatan.
Benefits

Medical Check-up

Medical Insurance

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