Customer Care Priority Team Leader

2 weeks ago


Jakarta, Indonesia tiket.com Full time

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam Making sure that our 17+ million users have the best experience in crafting their own adventure.

Customer Care Tiket Priority Team Leader will meet with VIP Customers to discuss and learn about their travel requirements. They are responsible for advising VIP Customers about suitable travel options in accordance with their needs, wants, and capabilities. In addition, they help them plan trips to domestic or international destinations, tours, accommodation, transport, insurance, fares, and all the documents needed. The goal is to keep the VIP Customers satisfied and loyal to future services.

**Your main duties in flying with us**:

- Cooperate with VIP Customers to determine their needs and advise them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations.
- Share relevant information, and campaign related to traveling promo fare to the VIP Customers
- Book transportation, make hotel reservations, and collect payment/fees
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Deal with occurring travel problems, complaints, or refunds
- Enter data into a system and maintain VIP Customer's files
- Build and maintain relationships with VIP Customers
- Meet profit and sales targets
- Keep learning and stay updated about the latest industry trends

**Mandatory belongings that you must prepare**:

- Degree in Hospitality, Travel, Tourism, Business, or a relevant field
- Proven work experience as a Travel Agent
- Knowledge of Computer Reservations Systems and travel software (ex: Sabre, Amadeus & Galileo)
- Fluency in English; multilingualism is a plus
- Strong sales skills and commercial awareness.
- Ability to interact, communicate and negotiate effectively
- Sound knowledge of domestic and international travel trends
- Customer-oriented mindset
- Critical thinker and problem solver
- Good organizational and time-management skills



  • Jakarta, Indonesia Global Tiket Network Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. - That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. Customer Care Tiket Priority Team Leader will meet with VIP Customers to discuss and learn about...


  • Jakarta, Indonesia Global Tiket Network Full time

    Job purpose: Customer Care B2B Team Leader is responsible to ensure all B2B notification running well as per agreed KPI & SLA **Your main duties in flying with us**: - Monitoring every request and complaint, analyzing cases, providing settlement solutions and recovering to achieve customer satisfaction. - Manage Customer Care B2B teams (Agents) performance...


  • Jakarta, Indonesia tiket.com Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. **Your main duties in flying with us**: - Monitoring every request and complaint, analyzing cases,...


  • Jakarta, Indonesia Global Tiket Network Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. - That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. **Your main duties in flying with us**: - Monitoring every request and complaint, analyzing...


  • Jakarta, Indonesia Global Tiket Network Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. - That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. LI-Hybrid Customer Care Training Team Leader is responsible for ensuring training sessions are...


  • Jakarta, Indonesia tiket.com Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. LI-Hybrid Customer Care Training Team Leader is responsible for ensuring training sessions are...


  • Jakarta, Indonesia Siemens Healthineers Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...

  • Customer Care Lead

    4 weeks ago


    Jakarta, Indonesia Alterra Indonesia Full time

    Make sure customer care agent meet the SLA regarding solve the complaint from customer Manage all agents to have more knowledge regarding product and promotion Make sure the answer from the agent is the same as the question from the customer. Create reporting regard Customer satisfy (C-SAT), Aging ticket, top of complain, and SLA. **Report weekly...

  • Customer Care Lead

    2 days ago


    Jakarta, Indonesia Alterra Indonesia Full time

    Make sure customer care agent meet the SLA regarding solve the complaint from customer Manage all agents to have more knowledge regarding product and promotion Make sure the answer from the agent is the same as the question from the customer. Create reporting regard Customer satisfy (C-SAT), Aging ticket, top of complain, and SLA. **Report weekly...


  • Jakarta, Indonesia Siemens Healthineers Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...

  • Team Leader Spg

    3 weeks ago


    Jakarta, Indonesia PT.Tritunggal Multi Cemerlang Full time

    Kualifikasi: - Pendidikan mínimal SMA. - Maksimal usia 35 tahun. - Berpengalaman sebagai Team Leader/Coach dan pernah handle SPG. - Bersedia mobile. - Memiliki dan dapat mengendarai kendaraan bermotor. - Memiliki SIM C aktif. - Diutamakan yang berdomisili Jakarta Utara atau Jakarta Barat. Jobdesk: - Bertanggung jawab terhadap pelaksanaan EDUKASI produk...


  • Jakarta, Indonesia Siemens Mobility Full time

    **Job ID**: - 376340**Company**: - PT Siemens Healthineers Indonesia**Organization**: - Siemens Healthineers**Job Family**: - Customer Services**Experience Level**: - Mid-level Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Hybrid (Remote/Office)**Contract Type**: - Permanent- Do you want to join us in helping to fight the...


  • Jakarta, Indonesia tiket.com Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. This role will oversee and guide the dedicated team catering to our VIP clientele. The incumbent...


  • Jakarta, Indonesia Global Tiket Network Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. - That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. This role will oversee and guide the dedicated team catering to our VIP clientele. The incumbent...

  • Customer Care Manager

    4 weeks ago


    Jakarta, Indonesia PT SUPER SPRING Full time

    Develop and implement client services standard operation procedures (SOP). - Ensure that the Customer Care team is working efficiently. - Handling inquiries related within the Customer care Department to ensure the effectiveness and on-time implementation. - Monitor the customer care department, internal databases that consist the information are clear and...

  • Customer Care Staff

    5 days ago


    Jakarta, Indonesia Rentokil Initial Full time

    Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation,...

  • Customer Care Staff

    3 weeks ago


    Jakarta, Indonesia Rentokil Initial Full time

    Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation,...


  • Jakarta, Indonesia Global Tiket Network Full time

    Job purpose: Customer Care B2B Jr Supervisor is responsible to ensure the CC B2B Team running well as per agreed KPI & SLA by being an intermediary between the operational functions of customer service and Customer Care Management and to provide insights for Customer Care management to formulate the strategies to increase customer satisfaction **Your main...

  • Customer Care

    1 week ago


    Jakarta, Indonesia PT. Labora Duta Anugrah Full time

    Dibutuhkan Resepsionis untuk lokasi di Pancoran, Jakarta Selatan, kualifikasi: - Pria / Wanita - Usia maks. 30 tahun - Good looking - Good Communication skill - Tinggi badan Wanita min. 160 cm - Tinggi badan Pria min. 172 cm - Berat badan proposional - Familiar dengan lingkungan Mall - Dapat mengoperasikan ms. Office (Word, Excel, dll) - Pengalaman Customer...

  • Customer Care

    6 days ago


    Jakarta, Indonesia PT SUPER SPRING Full time

    PT SUPER SPRING berdiri sejak 2008 dan memfokuskan diri pada teknologi GPS. Diawali dengan produk GPS Navigasi (petunjuk jalan) yang kemudian berkembang ke produk GPS Tracker (pelacak kendaraan). Bekerja sama dengan penyedia peta: GoogleMaps dan operator terbaik di Indonesia: Telkomsel. Saat ini SUPERSPRING memiliki 43 kantor cabang di seluruh Indonesia...