Driver Onboarding Specialist
3 days ago
Do you find it nearly impossible to create an impact?
**Here at Lalamove, we provide you, an Operations geek, the opportunity to make an impact **by formulating and delivering initiatives that will improve the lives of our driver-partners. You'll create and develop driver acquisition and onboarding processes (see how many breadwinners can bring joy and happiness to their families?), monitor drivers' SOP and quality, and grow and maintain a high driver community.
**Your impact won't end there**; you'll also boost Lalamove's market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives.
**You are the one who will directly empower our driver-partners and ensure their long-term economic viability**.
- THE RECRUITMENT PROCESSES WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED_
**Job Descriptions**:
- You’ll be in charge of maintain and improve drivers registration and onboarding funnel from driver registered until they pay the deposit
- Daily performance monitoring of 15 drivers onboarding agent
- Regular SOP refreshment and agent performance improvement planning review
- Ensure driver leads assignment well distributed to the onboarding agents
- Doing QA for verified drivers
- In charge of change vehicle or drivers information
- Aligned with related stakeholders to update onboarding policy
- Doing regular update on driver registration communications script
- Support lead generations team to monitor or execute some initiatives
**Job Requirements**:
- Graduate from reputable university
- Minimum 1-2 years working experience in related field (call center lead in ecommerce, ride hailing, or on demand platform)
- Experience managing large team is a plus
- Familiar with Google Spreadsheets and reporting
- Good communication and interpersonal skill
- Able to meet the target determined by company
- Fluent in English
- Lalamove respects your privacy and is committed to protecting your personal data.
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