Senior Director of Client Engagement
3 days ago
MCG Talent, a reputable public affairs consultancy, seeks a seasoned professional to spearhead the expansion of their regional business operations in Asia-Pacific as the Director of Client Services & Growth. In this pivotal role, you will collaborate closely with APAC and global leads to drive strategic initiatives and foster long-lasting client relationships.
Key Responsibilities:
- Client Relationship Management
- Develop comprehensive client strategies and action plans to ensure client satisfaction, retention, and growth.
- Cultivate strong, lasting relationships with clients and internal teams to drive results-oriented solutions.
- Provide senior counsel to clients and teams, offering strategic guidance on key issues.
- Identify and convert opportunities that contribute to strengthening client relationships.
Team Management and Development
- Collaborate with the APAC Lead to inspire, lead, motivate, and develop regional teams, ensuring seamless coverage and attention to detail.
- Organize teams effectively, focusing on communication, collaboration, and adaptability.
- Provide hands-on coaching and mentoring, both individually and as a cohesive group.
- Proactively address and manage any team-related challenges.
New Business Development
- Contribute to core drivers of business success: acquiring clients, retaining clients, and developing teams.
- Assist in developing credentials and proposals to showcase expertise and services.
- Participate in new business meetings and networking efforts to establish meaningful connections.
Requirements:
- 10+ years of experience in corporate affairs, preferably within an agency or consultancy.
- A deep understanding of public policy and its primary focus.
- A proven track record in client relationship management and team leadership, ideally gained through experience in consultancy or agency.
- Exceptional resilience to thrive in demanding environments with diverse markets.
- Excellent organizational skills, including system development and implementation.
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