Director of Client Services and Growth

18 hours ago


Jakarta, Jakarta, Indonesia MCG Talent Full time

About MCG Talent

We are a public affairs consultancy seeking a professional in corporate affairs to join as the APAC Director of Client Services & Growth.

As a key member of our team, you will collaborate closely with our APAC and global leads to spearhead and oversee the expansion of our regional business operations.

Responsibilities:

  • Client Relationship Management

You will develop comprehensive client strategies and action plans to ensure client satisfaction, retention, and growth. You will also ensure the availability of adequate and effective teams and resources to support clients' needs. Additionally, you will provide senior counsel to clients and teams, offering strategic guidance on key issues.

Team Management and Development

  • Collaborate with the APAC Lead to inspire, lead, motivate, and develop regional teams.
  • Organize teams effectively, ensuring comprehensive coverage and attention to detail.
  • Provide hands-on coaching and mentoring, both individually and as a cohesive group.
  • Proactively address and manage any team-related challenges.

New Business Development

  • Contribute to the core drivers of the business: acquiring clients, retaining clients, and developing teams.
  • Assist in the development of credentials and proposals to showcase our expertise.
  • Participate in new business meetings and contribute to networking efforts.

Requirements:

  • 10+ years of experience in the field, preferably within an agency/consultancy.
  • A deep understanding of corporate affairs and public policy as a primary focus.
  • A proven track record in client relationship management and team leadership, ideally gained through experience in consultancy/agency.
  • Exceptional resilience to thrive in a demanding environment encompassing diverse markets and requires hands-on support for small teams in each country.
  • Excellent organizational skills, including developing and implementing client servicing systems and processes.


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