Customer Experience Champion
7 days ago
Are you ready for a challenge and eager to make a real impact? At Sovereign's Capital, we're a B2B2C loyalty and rewards platform that helps businesses improve channel partner, customer, and employee retention, build loyalty, and drive growth. Our unified solutions create engaging and rewarding experiences.
What Sets Us ApartA game-changing loyalty solutions have garnered numerous awards, solidifying our reputation as a leader in the sector.
400+ local and international brands across various industries have been assisted by us.
We have a global footprint and are an Indonesian SaaS company.
We offer a unique blend of a mission-driven digital company with the innovative mindset of a start-up, enriched by our presence since 2012.
Our team is dedicated to creating engaging and rewarding experiences for our customers and employees.
We promote vertical and lateral movement, allowing you to move divisions two or three times throughout your career.
Sincere teamwork: A helpful team atmosphere where you can feel supported and motivated.
Think and act like an owner: For top performers, we offer stock options programs to encourage entrepreneurship.
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Customer Experience Champion
15 hours ago
Jakarta, Jakarta, Indonesia Siemens Mobility Full timeAbout the Role:We are seeking an experienced professional to join our vibrant international team, leveraging their expertise to drive exceptional customer experiences.Deliver top-notch support services to customers, focusing on issue resolution and quality enhancement.Lead site activities with the local team, encompassing remote support, technician...
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Experience Champion
4 days ago
Jakarta, Jakarta, Indonesia ServisGroup Full timeServisGroup is a forward-thinking organization that's redefining the way we experience lifestyle services.Your Key Responsibilities:Design and execute service training initiatives that drive engagementEstablish a service ethos that permeates every aspect of our businessMentor teams to provide exceptional service experiencesLead workshops on onboarding,...
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Head of Customer Experience Operations
15 hours ago
Jakarta, Jakarta, Indonesia Amar Bank Full timeAmar Bank is seeking a seasoned professional to lead customer experience operations and drive strategic initiatives. As the Retail Operations Function Head, you will be responsible for building high-performing teams and designing scalable operations processes that deliver exceptional customer experiences.About the JobThis role requires expertise in team...
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Customer Experience Leader
7 hours ago
Jakarta, Jakarta, Indonesia PT Maxx Coffee Prima Full timeAs a Customer Experience Leader at PT Maxx Coffee Prima, you will be responsible for delivering exceptional customer experiences and driving business results through effective store operations and customer engagement strategies.Main Responsibilities:Develop and execute customer engagement plans to increase customer loyalty and retention.Lead and motivate a...
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Customer Experience Leader
1 week ago
Jakarta, Jakarta, Indonesia Manulife Insurance Malaysia Full timeAbout the RoleWe are seeking a seasoned professional to lead our customer advocacy efforts, driving strategic initiatives that deliver exceptional customer experiences. As Head of Customer Advocacy, you will be responsible for developing and implementing programs that foster deep customer understanding, empathy, and loyalty.Key ResponsibilitiesCollaborate...
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Customer Experience Leader
2 days ago
Jakarta, Jakarta, Indonesia VML South Africa Full timeAbout the RoleThe Customer Experience Leader will be responsible for developing and executing customer-centric strategies that drive business growth and customer engagement. This role requires a deep understanding of customer behavior, market trends, and digital technologies.Your Key ResponsibilitiesDevelop Customer-Centric Strategies: Create comprehensive...
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Customer Experience Advocate
2 weeks ago
Jakarta, Jakarta, Indonesia PT BINARA GUNA MEDIKTAMA (RS. PONDOK INDAH GROUP) Full timeCustomer Experience Advocate Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Advocate. The successful candidate will be responsible for managing patient complaints and ensuring that they are resolved efficiently.Main Responsibilities:Complaint Resolution: Manage and resolve patient...
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Head of Customer Experience
2 weeks ago
Jakarta, Jakarta, Indonesia Pengiklan Anonim Full timeJob Requirements:Bachelor Degree or Master Degree in any fieldSolid Experience in Planning and Implementing Service Blueprint in Service Industry such as Hospital, Hotel, and Tourism.Proficiency in English and Mandarin language (plus point)Knowledge and Skills Required: Customer Service, Customer Satisfaction Index, and Good communication and diplomacyJob...
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Customer Experience Director
1 week ago
Jakarta, Jakarta, Indonesia PT Swalayan Sukses Abadi ( The Foodhall ) Full timeJob Title: Store Business Development ManagerDescription:The successful candidate will be responsible for developing and implementing business strategies to drive store growth and profitability.Key Responsibilities:Conduct market research and analyze sales data to identify business opportunities.Develop and execute plans to increase sales, customer...
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Customer Experience Manager
2 days ago
Jakarta, Jakarta, Indonesia Circles Full timeAbout UsCircles is a leading technology company transforming the telco industry with its innovative SaaS platform, Circles X. Our platform empowers telco operators to create and manage successful digital brands.Our StoryWe started by disrupting the telco space in Singapore and have since expanded our reach to Singapore, Taiwan, and Australia through our own...
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Customer Experience Manager
2 days ago
Jakarta, Jakarta, Indonesia Plaza Indonesia Full timeJob DescriptionTalent Acquisition & Organizational Development Manager at Plaza IndonesiaKey Responsibilities:Prioritize and execute strategic planning for enterprise-wide rewards and loyalty programs.Lead the development of a CRM system design, ensuring seamless integration with customer management strategies.Develop and implement a customer-centric value...
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Customer Experience Solutions Lead
5 days ago
Jakarta, Jakarta, Indonesia Insider Full timeAbout UsWe're Insider, a pioneering B2B SaaS company that empowers businesses to drive growth globally. Our AI-driven platform streamlines customer experiences, boosts profitability, and enhances productivity. With a strong track record of innovation, we've secured unicorn status and garnered recognition from top investors and industry leaders.About the...
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Sales and Customer Experience Director
1 day ago
Jakarta, Jakarta, Indonesia adidas Full timeStore Profitability ExpertWe are seeking a highly skilled Store Profitability Expert to join our team. As a key member of our leadership team, you will be responsible for driving store profitability, managing resources, and ensuring the store is a showcase for our brand.Main ResponsibilitiesDevelop and implement strategies to drive store profitability,...
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Patient Experience Director
1 week ago
Jakarta, Jakarta, Indonesia BMHS (Bundamedik Healthcare System) Full timeJob DescriptionThe Patient Experience Department Head will play a crucial role in developing and implementing comprehensive strategies to enhance patient satisfaction at BMHS (Bundamedik Healthcare System).This senior-level position requires a seasoned professional with experience in customer experience management, patient engagement, and service recovery....
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Head of UX/UI Design for Fintech Products
1 week ago
Jakarta, Jakarta, Indonesia Kredivo Group Full timeThe successful candidate will have a strong background in product design, user experience, and leadership, with a passion for creating intuitive and engaging digital experiences.Main Responsibilities:Design Vision:Define and execute the design vision and strategy for Kredivo Group's fintech products.Team Management:Lead, mentor, and grow a multidisciplinary...
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Patient Experience Department Head
1 week ago
Jakarta, Jakarta, Indonesia BMHS (Bundamedik Healthcare System) Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from BMHS (Bundamedik Healthcare System)Corporate Talent Acquisition @ BMHS | Certified HR ProfessionalJob Description:Develop and implement comprehensive patient experience strategies aligned with organizational goals.Identify areas for improvement in patient...
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Operations Excellence Leader
15 hours ago
Jakarta, Jakarta, Indonesia Amar Bank Full timeAmar Bank is seeking a visionary leader to drive operational excellence across critical support functions. As the Retail Operations Function Head, you will be responsible for elevating customer experience and driving strategic initiatives that align with organizational goals.Key ResponsibilitiesBuild high-performing teams across Customer Service, Anti-Fraud,...
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Product Director
4 days ago
Jakarta, Jakarta, Indonesia tiket Full timeJoin our team at tiket as a Senior Product Manager and be part of creating unforgettable travel experiences. As a key member of our product leadership team, you'll focus on building and maintaining a robust product backlog and driving feature development.Main Duties:Collaborate with cross-functional teams to develop new features and enhance existing...
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Global Experience Director
7 days ago
Jakarta, Jakarta, Indonesia VML South Africa Full timeAt VML South Africa, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward.We deliver end-to-end solutions that result in revolutionary work. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and...
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Chief Customer Officer
1 week ago
Jakarta, Jakarta, Indonesia Manulife Insurance Malaysia Full timeAbout Our TeamWe are a collaborative and dynamic team dedicated to delivering exceptional customer experiences. As Head of Customer Experience, you will have the opportunity to work with talented professionals who share your passion for innovation and customer-centricity.Key ResponsibilitiesLeverage design thinking principles to develop creative solutions to...