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Customer Experience Manager

2 weeks ago

Jakarta, Jakarta, Indonesia Plaza Indonesia Full time
Job Description

Talent Acquisition & Organizational Development Manager at Plaza Indonesia

Key Responsibilities:

  • Prioritize and execute strategic planning for enterprise-wide rewards and loyalty programs.
  • Lead the development of a CRM system design, ensuring seamless integration with customer management strategies.
  • Develop and implement a customer-centric value proposition, positioning CRM and loyalty programs as core drivers.
  • Analyse program performance metrics, identifying trends and patterns to inform corrective actions.

Required Skills and Qualifications:

  • Minimum S1/Bachelor Degree in Marketing/Business Management or related field.
  • At least 12 years' experience in CRM/Loyalty Management; or 7 years in a managerial role with retail/services/hospitality industry expertise.
  • Demonstrated success in optimizing CRM systems and driving loyalty programs with significant commercial impact.
  • Understanding of customer behaviour, market trends, and industry best practices in CRM.
  • Proficiency in using CRM software and analytics tools.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Analyst, Marketing, and Management

Industries: Retail, Advertising Services, and Marketing Services