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Head of Customer Experience Operations
2 weeks ago
Amar Bank is seeking a seasoned professional to lead customer experience operations and drive strategic initiatives. As the Retail Operations Function Head, you will be responsible for building high-performing teams and designing scalable operations processes that deliver exceptional customer experiences.
About the Job
This role requires expertise in team management, process design, and implementation. You will collaborate with cross-functional teams to ensure alignment with business objectives and champion continuous improvement initiatives.
Key Responsibilities
- Lead high-performing teams across Customer Service, Anti-Fraud, Loan Collections, and Quality Assurance.
- Develop and implement effective operational processes for core functions.
- Collaborate with cross-functional teams to align operational initiatives with business goals.
- Identify and mitigate risks across operations, fraud management, and recovery processes.
Requirements
- Educational Background: Bachelor's degree in Business, Finance, or related fields.
- Experience: At least 8 years of experience in operations management within the retail financial industry.
- Key Attributes: Proven leadership skills and ability to drive results-oriented teams.
- Technical Proficiency: Familiarity with digital banking tools and operations platforms.
