Head of Merchant Care Operations

7 days ago


Jakarta, Jakarta, Indonesia GoTo Group Full time
About The Position

This is an exceptional opportunity to join our Sales Excellence & Merchant Experience team as a Senior Manager. As the head of this team, you will be responsible for driving positive merchant experience in the onboarding process to our platform.

You will work closely with the SMB Region & Enterprise sales team to get their feedback as the merchants' guardians, and with the product team who will build products & features based on your inputs.

Key Accountabilities

  • Lead and manage the Merchant Onboarding Experience team to achieve business objectives.
  • Develop and maintain strong relationships with cross-functional teams to ensure effective collaboration.
  • Analyze data to identify areas of improvement and develop strategies to address them.

About The Team

We are a dynamic team based in Jakarta HQ, supporting sales teams and merchants by improving business processes, solving merchant issues, and collaborating with product teams to enhance GoBiz.



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