Head of Operational Excellence

5 days ago


Jakarta, Jakarta, Indonesia Avrist Full time
About the Role

The Division Head of Operations will play a critical role in driving business growth, improving operational efficiency, and enhancing customer experience at Avrist.

Key Responsibilities
  • Business Growth Strategies: Develop and implement operational strategies to drive business growth and improve customer satisfaction.
  • Operational Efficiency: Improve operational efficiency by streamlining workflows, automating processes, and reducing costs.
  • Customer Experience: Enhance customer experience by improving response times, resolution rates, and overall satisfaction.
Requirements
  • Education: Minimum education: Bachelor's degree, preferably Medical Doctor.
  • Experience: At least 10 years of work experience, with a minimum of 5 years in a managerial position in the Operational field (life and health insurance) from insurance industry.
  • Skills and Qualifications: Deep understanding of life and health insurance products, regulations, and market trends. Strong background in operations management, process improvement, and change management.


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