Operations Excellence Specialist

3 days ago


Jakarta, Jakarta, Indonesia Ruang Partners Full time
Role Overview

The Senior Consultant will be responsible for managing multiple client accounts, providing technical and strategic guidance to junior consultants, and ensuring the successful delivery of ERP projects.

This role requires strong project management skills, excellent leadership and team management abilities, and a client-first mindset. The ideal candidate should have a consulting background with transferable skills from a similar environment.

Key Responsibilities include Client & Project Management, ERP Implementation & Consulting, and Operations Management & Leadership.

  • Client & Project Management:
    • Oversee and manage multiple client accounts (10+ active clients).
    • Maintain strong client relationships, ensuring smooth operations and client satisfaction.
    • Stay on top of ongoing workstreams, proactively addressing challenges and risks.
  • ERP Implementation & Consulting:
    • Lead ERP implementation projects, ensuring effective solution design and execution.
    • Provide guidance on solution approaches, system configurations, and issue resolutions.
  • Operations Management & Leadership:
    • Act as the Operations Manager in Jakarta, leading the consulting team in delivering high-quality work.
    • Serve as a technical mentor for junior consultants, helping them navigate complex project challenges.
    • Take ownership of operational excellence for our Client Success (CS) accounts.


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