Customer Success Manager
5 days ago
- Manage and grow customer relationships by delivering attentive, relationship-based support
- Build a sense of trust with customers and serve as their advocate within Red Hat
- Perform technical reviews and share knowledge to identify and prevent issues
- Gain an understanding of customer technical infrastructures and environments, hardware, and offerings
- Create customer engagement plans and keep the documentation on customer environments updated
- Support enterprise customers, implementing automated and containerized cloud application platform solutions
- Perform initial or secondary investigations and respond to online and phone support requests
- Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues
- Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
- Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
- Deliver key portfolio updates and help our customers successfully implement upgrades
- Manage customer use cases and maintain clear and concise case documentation
- Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
- Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
- Communicate how specific Red Hat's cloud solutions and our cloud roadmap align with customer use cases
- Travel, as necessary, to visit customers and attend events within the country or region
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Customer Success Manager
13 hours ago
Jakarta, Jakarta, Indonesia Cartrack Full timeWe're on the hunt for a skilled Key Account Executive to drive customer satisfaction and growth at Cartrack. With over 2 million subscribers across 23 countries, we're a leading player in the smart mobility space.Our extensive reach in Africa, Europe & Asia positions us among the top 10 largest telematics companies globally. At Cartrack, we're passionate...
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Sales and Customer Success Leader
4 days ago
Jakarta, Jakarta, Indonesia Mekari Full timeWe are seeking an experienced Business Development and Account Manager to join our team at Mekari. As a key member of our account management team, you will be responsible for driving growth, retention, and expansion of our customer base. You will work closely with our sales, marketing, and customer success teams to develop and execute strategies that drive...
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Succession Planning Manager
4 days ago
Jakarta, Jakarta, Indonesia BINUS Group Full timeCareer Management (BHE & Division) Section HeadWe strive to create a workplace that encourages collaboration, innovation, and continuous improvement.We believe in fostering a culture of excellence and growth.Strategic Partnership: Collaborate with the Career Management and Assessment Manager to develop, implement, and evaluate strategies for talent...
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Head of Sales
1 week ago
Jakarta, Jakarta, Indonesia Success Hire Indonesia Full timeDirect message the job poster from Success Hire IndonesiaHead Hunter and Talent Acquisition - Real Estate, Lifestyle, Hospitality, Construction and Property Management specialistRole DescriptionThis is a full-time on-site role, located in Jakarta, for a Head of Sales (Ethical). The Head of Sales will be responsible for managing and overseeing the sales team,...
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Head of Customer Experience Management
4 days ago
Jakarta, Jakarta, Indonesia Amar Bank Full timeAbout Amar BankAmar Bank is a leading financial institution committed to delivering exceptional customer experiences. We are seeking an experienced Retail Operations Function Head to join our team.Job DescriptionStrategic planning and execution to improve operational efficiency and effectiveness.Team management and development, focusing on high-performing...
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Customer Experience Advocate
13 hours ago
Jakarta, Jakarta, Indonesia PT BINARA GUNA MEDIKTAMA (RS. PONDOK INDAH GROUP) Full timeCustomer Experience Advocate Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Advocate. The successful candidate will be responsible for managing patient complaints and ensuring that they are resolved efficiently.Main Responsibilities:Complaint Resolution: Manage and resolve patient...
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Customer Retention Strategist
6 days ago
Jakarta, Jakarta, Indonesia Insider Full timeAbout UsAt Insider, we're a B2B SaaS company revolutionizing the way businesses connect with their customers. Our AI-native platform empowers marketers to deliver unique experiences, drive profitable growth, and unleash peak productivity.We've achieved unicorn status following our Series D round and are backed by top-notch investors, including Sequoia...
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Customer Service Director
3 days ago
Jakarta, Jakarta, Indonesia tiket Full timeHospitality Operations Role:We are seeking an experienced Market Executive to join our team. The ideal candidate will have a strong background in hospitality operations and excellent communication skills. As a key member of our team, you will be responsible for managing hotel accounts, reviewing commercial conditions, and improving price competitiveness....
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Customer Experience Strategist
5 days ago
Jakarta, Jakarta, Indonesia Plaza Indonesia Full timeTalent Acquisition and Organizational Development at Plaza Indonesia.Key Responsibilities:Elevate customer relationships through strategic planning and execution of enterprise-wide rewards programs.Leverage CRM expertise to design, develop, and implement a customer management strategy that drives loyalty.Analyze customer behavior and market trends to craft...
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Manager of Product Innovation
2 hours ago
Jakarta, Jakarta, Indonesia Dealls – Jobs, CV & Mentoring Full timeAbout the PositionWe are seeking an exceptional Manager of Product Innovation to drive the development of new products and services that meet the evolving needs of our customers. The successful candidate will have a strong background in product management and a passion for innovation.Main ResponsibilitiesDevelop and execute product roadmaps that align with...
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Senior Project Manager
4 days ago
Jakarta, Jakarta, Indonesia ENGINEERINGUK Full timeJob Description\We are seeking an experienced Execution Engineer to join our team. As the successful candidate, you will be responsible for overseeing technical application engineering topics for diesel genset enclosure solutions delivered for Indonesia projects.\Key Responsibilities:\Execute all related technical application engineering topics for diesel...
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Customer Experience Manager
2 days ago
Jakarta, Jakarta, Indonesia Gojek Group Full timeAs a key player in the Gojek Group, you will oversee the development and execution of customer-centric marketing strategies across multiple business units. Your primary focus will be on managing the CRM team to drive user engagement and retention through data-driven insights and personalized communication.About the RoleLead the implementation of marketing...
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Client Success Strategist
2 days ago
Jakarta, Jakarta, Indonesia Ilmuonedata Full timeAs a Senior Manager of Client Solutions, you will be responsible for leading a high-performing team of experts in digital analytics. The ideal candidate will have a deep understanding of digital technology stacks and a keen awareness of industry trends and emerging technologies.Your key responsibilities will include:Strategic Leadership:Develop and implement...
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Strategic Product Manager
2 hours ago
Jakarta, Jakarta, Indonesia Dealls – Jobs, CV & Mentoring Full timeJob DescriptionWe are looking for a highly motivated Strategic Product Manager to lead the development of innovative products that drive business growth. The ideal candidate will have a proven track record of success in product management and a deep understanding of the industry.Key ResponsibilitiesDevelop and execute strategic plans to drive product growth...
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Sales and Business Development Manager
3 days ago
Jakarta, Jakarta, Indonesia Societe Generale Full timeJob SummaryWe are seeking an experienced Sales and Business Development Manager to join our team in Indonesia. The successful candidate will be responsible for driving sales growth and building strong relationships with customers in the textile industry.Key ResponsibilitiesThe successful candidate will have the following responsibilities:Sell bluesign...
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Pension Product Manager
6 days ago
Jakarta, Jakarta, Indonesia Manulife Insurance Malaysia Full timeWhat We OfferAs a Pension Product Manager, you will play a critical role in developing and executing a product strategy for pension products. This will involve working closely with cross-functional teams to identify customer needs, develop product solutions, and drive sales growth.The successful candidate will have a proven track record of developing and...
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Strategic Account Manager
6 days ago
Jakarta, Jakarta, Indonesia Insider Full timeWelcome to Insider, a B2B SaaS company shaping the future of customer experiences. Our AI-native platform offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.We're proud to be one of the only woman-founded, women-led B2B SaaS unicorns in the world, achieving $200M...
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Enterprise Sales Manager
2 hours ago
Jakarta, Jakarta, Indonesia Bitdefender Full timeAt Bitdefender, we're passionate about building a safer cyber environment and creating software that solves challenging cybersecurity problems. Our team focuses on developing partnerships with customers, understanding their business goals, and building a security strategy that helps achieve their objectives.The Job:Sales Directors at Bitdefender are senior...
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Key Account Management Director
4 days ago
Jakarta, Jakarta, Indonesia Mekari Full timeMekari, Indonesia's leading Software-as-a-Service (SaaS) company, aims to empower entrepreneurs and business leaders in their digital transformation journey.Role OverviewWe are seeking a seasoned professional to lead our account management team, driving growth and success for our customers. The ideal candidate will have a proven track record in sales and...
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Ballroom Operations Manager
6 days ago
Jakarta, Jakarta, Indonesia Talent Search Recruitment - Indonesia Full timeAbout Our Ideal Candidate:We are looking for a highly motivated and organized individual with a passion for delivering exceptional customer service. The successful candidate will have a proven track record in event management, sales, or hospitality, and excellent leadership and interpersonal skills.Responsibilities:Manage a team of staff responsible for...