Client Onboarding Specialist

2 days ago


Jakarta, Jakarta, Indonesia MUFG Full time

Mitsubishi UFJ Financial Group (MUFG) offers a unique opportunity to grow your career in a global financial leader.

We have a network of over 120,000 colleagues across the globe, working together to make a positive impact for our clients, communities, and organizations we serve.

Our commitment to excellence drives us to invest in our people, technologies, and tools, empowering them to take ownership of their careers.

If you're looking for a challenging role that allows you to make a meaningful difference, consider joining our team at MUFG.

As a Transaction Banking Client Onboarding Specialist, you'll be responsible for supporting Relationship Managers in the 'Client Onboarding' process for new and existing customers.

You'll focus on driving customer satisfaction and ease of onboarding by establishing strong communication protocols and providing dedicated support throughout the 'Go-Live' stage.

Key Responsibilities:
  1. Solicit customer feedback after project completion to enhance their overall experience and document lessons learned for future improvements.
  2. Coordinate with internal stakeholders to obtain required documentation from customers, ensuring seamless 'Client Onboarding' processes.
  3. Foster open communication with customers to resolve any queries or concerns related to Products and Services.
  4. Collaborate with cross-functional teams to address exceptions, handle customer requests, and ensure successful project outcomes.


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