Transaction Banking Onboarding Coordinator

5 days ago


Jakarta, Jakarta, Indonesia MUFG Full time

Discover a career opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups.

We're 120,000 colleagues worldwide, striving to make a difference for every client, organization, and community we serve.

Our vision is to be the world's most trusted financial group.

To achieve this, we prioritize people first, listen to new and diverse ideas, and collaborate toward greater innovation, speed, and agility.

This means investing in talent, technologies, and tools that empower you to own your career.

Join us at MUFG, where being inspired is expected and making a meaningful impact is rewarded.

As a key member of our Transaction Banking team, you'll support Relationship Managers in 'Client Onboarding' of new and existing customers.

Your goal will be to drive customer satisfaction and ease of onboarding through dedicated communication and handholding throughout the various stages until 'Go-Live'.

Key Responsibilities:
  • Seek customer feedback after implementation to improve their experience and share lessons learned for future improvement.
  • Establish communication protocols with customers, including contacts, frequency, and method of recurring meetings.
  • Respond satisfactorily to customer inquiries and requests on Products and Services being implemented.
  • Work closely with customers and MUFG teams to understand requirements when handling exceptions or requesting additional documents.


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