CRM Systems Analyst

2 weeks ago


Jakarta, Jakarta, Indonesia Plaza Indonesia Full time
Role Summary

We are seeking an experienced Customer Experience Manager to join our team at Plaza Indonesia. The successful candidate will be responsible for leading the strategic planning and execution of enterprise-wide rewards and loyalty programs.

This involves prioritizing and executing strategic planning, developing a CRM system design, and implementing a customer-centric value proposition. Additionally, the successful candidate will analyse program performance metrics to inform corrective actions.

Key Performance Indicators:

  • Development and implementation of effective CRM system design.
  • Analysis and interpretation of program performance metrics.
  • Implementation of customer-centric value proposition.
  • Collaboration with cross-functional teams to ensure seamless integration with customer management strategies.

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