Logistics Solutions Coordinator
12 hours ago
We are a multinational company with over 150 logistics centers across 65 countries. Our vast geography spans from the United States to China and Europe to Asia.
Job Summary
We are seeking an experienced Customer Service Supervisor Freight Forwarding to lead our customer service team. The successful candidate will deliver fast and excellent solutions to customers, establish and maintain strong relationships, and handle complex tasks efficiently.
Key Responsibilities
- Lead and coordinate with the Customer Service Team
- Deliver prompt and effective solutions to customers
- Maintain strong relationships with customers through regular communication
- Organize and prioritize tasks effectively, ensuring timely completion
- Resolve product or service issues by clarifying customer complaints, determining root causes, and providing suitable solutions
- Prepare and review documents and reports on export-import activities for customers
- Collaborate with agents to facilitate smooth export, import, and forwarding processes
Requirements
- A minimum of a Bachelor's degree (S1) or Diploma (D4)
- At least 10 years of experience in Customer Service Exim in Freight Forwarding, particularly with sea shipments
- Proficiency in handling AMS, ACI, PIB, PEB, Manifest, etc.
- Familiarity with transportation and forwarding services
- Excellent written and spoken English skills
- Strong communication and interpersonal skills
- Good analytical thinking, motivation, and organizational abilities
- Pleasant personality, attention to detail, and ability to follow up
- Willingness to be placed in Jakarta
Estimated Salary: IDR 40,000,000 - 60,000,000 per year
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