Customer Engagement Leader

7 days ago


Jakarta, Jakarta, Indonesia BMHS (Bundamedik Healthcare System) Full time
Key Responsibilities

The Customer Engagement Leader will be responsible for developing and implementing strategies to improve patient satisfaction at BMHS (Bundamedik Healthcare System). This includes identifying areas for improvement, developing action plans, and overseeing the collection and analysis of patient feedback.

The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. They will also have a strong background in customer experience management and a passion for improving the healthcare experience.

  • Develop and implement patient experience strategies.
  • Investigate and resolve patient complaints in a timely and effective manner.


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