Head of Department Indonesia
3 days ago
About Us
Iglooinsure is a Singapore-based insurtech firm with a presence in Southeast Asia. We're dedicated to making insurance accessible and affordable for everyone.
We're committed to empowering companies to eliminate operational risk, drive new revenue streams, and optimize their existing products and services. Our innovative solutions enable businesses to thrive in a rapidly changing market.
About the JobWe're seeking a highly skilled and experienced operations professional to lead our team in Indonesia. The ideal candidate will have a strong track record of delivering results and driving operational excellence.
The successful candidate will be responsible for leading our operations team in Indonesia, designing and developing annual operating plans, monitoring performance metrics, and implementing process improvements.
Key Responsibilities- Develop and implement annual operating plans and resource planning for the operations department in Indonesia.
- Own operational excellence in Indonesia, ensuring a smooth and efficient setup for all stakeholders involved.
- Develop and implement SLAs for customer service operations strategy and be responsible for CS NPS.
- Use data to track ops performance consistently for decision-making, planning & management.
- Lead, manage, and mentor the operations teams in Indonesia to help them perform at their best.
- Partner with cross-functional teams to identify opportunities for improvement and implement process changes.
- Manage key vendor relationships to ensure Igloo is working with the best partners.
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