Banking IT Transformation Head
4 days ago
PT Bank SMBC Indonesia Tbk is a leading financial institution in Indonesia, providing a wide range of banking services to individuals and businesses. Our mission is to deliver exceptional customer experiences and drive sustainable growth.
About the RoleWe are seeking an experienced Banking IT Transformation Head to join our team. As a key member of our IT department, you will play a crucial role in driving business transformation and delivering innovative solutions to our customers.
Key Responsibilities:- Liaise with business users to understand and analyze requirements, identify opportunities for innovation, and develop new ideas.
- Lead a high-performing team, creating a culture of excellence through process optimization, development, and upskilling.
- Engage with stakeholders at all levels, working collaboratively with executive and senior leadership teams to align with strategic objectives.
- Initiate and scope new projects, liaising with business to gather requirements and implement strategies.
- Set standards for eliciting requirements, defining quality targets, and managing stakeholder expectations.
- E nsure customer needs are understood and met by the team, applying strategic thinking to provide exceptional service.
- Provide business process design and documentation expertise, recommending improvements using formal and informal techniques.
- Bachelor's degree in any major, preferably relevant to technology.
- At least 10 years of experience in a related position, preferably in banking or financial services.
- Broad knowledge of banking products, operations, technology, trends, and regulatory requirements.
- Understand and communicate core concepts of IT lines of service (e.g., hardware, software, security, project management).
- Proven experience conducting business analysis, soliciting, understanding, and verifying business requirements.
- Proven experience developing a team of Business Analysts working across different areas such as resource management, succession planning, and personal development.
- Expert in business modelling and business process engineering.
- Extensive experience in planning and prioritisation of demand to support the organisation.
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