Customer Service Representative

1 week ago


Yogyakarta, Yogyakarta, Indonesia Somethinc - BeautyHaul Full time
About Somethinc - BeautyHaul

We are a fast-growing beauty company in Indonesia, aiming to be the largest vertically integrated beauty ecosystem from supply to retail. With the support of Sequoia Capital, we have achieved significant growth and attracted a large following on social media.

Job Summary

We are seeking a highly knowledgeable and skilled individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing excellent customer service, responding to comments and questions on social media, and ensuring that all customer inquiries are addressed in a timely manner.

Key Responsibilities
  • Develop and maintain in-depth knowledge of beauty products, including skincare and makeup.
  • Provide accurate and helpful information to customers through social media and other channels.
  • Respond to customer comments and questions in a timely and professional manner.
  • Work collaboratively with the team to ensure that all customer inquiries are addressed.
Requirements
  • Extensive knowledge of beauty products and trends.
  • Minimum of 1 year of customer service experience, or equivalent experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in English, both verbal and written.
Our Culture

We have a 'CREATE' culture that values collaboration, responsibility, eccentricity, agility, toughness, and effectiveness. We are looking for individuals who share our values and are excited to join our team to disrupt the traditional beauty industry and build a profitable start-up into a unicorn company.


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