Customer Service Specialist

3 months ago


Jakarta, Indonesia NETEASE TECHNOLOGY AND SOLUTIONS INC. Full time

**Work Set up: On Site**

**Work schedule: 5 days a week/ 9 hours + 1 hour break**

**Responsibilities**:

- Answering customer’s questions via phone and/or live chat
- Maintaining and updating customers’ accounts
- Responding to customers’ complaint, determining the cause of the issue, selecting and explaining the best solutions to the customers
- Collecting and analyzing customer’s feedback for service improvement

**Requirements**:

- Must be able to speak, read and write in Indonesian
- Preferably with at least 1-2 years Customer Service experience
- Must be willing to work on shifting schedule
- Must be open for relocation

**Benefits**:

- 27 days Vacation Leaves + 15 days Sick Leaves
- Accommodation provided
- Health Benefits
- Performance bonus
- Work Visa will be processed and shouldered by Company
- Relocation package (Air Ticket, accommodation, etc)

Application Question(s):

- Are you open for relocation?



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