IT Support Specialist
2 days ago
**About the Role**:
**What will you do**:
Installation, maintain and troubleshoot both hardware (Notebook, Printer, Printer Bluetooth, Tablet, Handphone, CCTV) and software (Operating system Macintosh, Windows, Linux and Android)
Maintain employee mail account and other internal system
Installation, Maintain, Monitoring and troubleshoot office network, CCTV
Maintain IP PBX (i.e Yeastar and Ivosight)
Being the first layer for responses ticket regarding IT Tools, Paying close attention to the user’s description of their computer problem and asking questions to identify the problem and determine how to solve it.
Repair and replace hardware equipment as necessary
Create IT Support documentation for employees
**What will you need**:
Minimum having 3-5 Years of experience in related field
Have knowledge about Google Workspace Admin and the following features (Mail, Drive, Calendar, Sites, Chat)
Familiar using Gdrive Feature (Docs, Spreadsheet, Slides, Form, Draw.io)
Expertise in Network Configuration(i.e mikrotik, unifi)
Experience in any operating system (macintosh, linux, windows, android)
Expertise in IP PBX (i.e Yeastar and Ivosight)
Expertise in CCTV Configuration
Familiar with ticketing system and escalation workflows (sociomile, freshdesk and etc)
Excellent written and oral communication skills are specific for explaining technical issues to common people.
Always hungry to learn new technologies
Discipline, attention to detail, organized, with good planning skills and time management.
Able to working individually and team
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