Customer Support Specialist
7 months ago
**What We Do**
At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For publishers, this means less lift, more players and more payers. For players, Coda’s solutions allow them to pay for play their way.
Our winning formula? A laser-focused, pragmatic attitude coupled with an unwavering commitment to excellence. We are customer-centric, creative, and solution-oriented, always delivering to our users the top-tier entertainment content they want at competitive prices.
If you’re ambitious, bold and ready to take your career to the next level, get in touch
**Customer Support at Coda**
Join Coda's Customer Support team, where we treat both B2B and B2C clients as our front-line heroes. We are committed to delivering top-notch customer experiences 24/7, outperforming boundaries to provide empathetic and real-time support.
To excel in our team, you should be a people person with superb communication skills, a natural team player, and a problem-solving ace. We are looking for someone with a customer-centric mindset to care for our internal and external clients, embodying our core value of customer focus in everything they do.
**Responsibilities**:
- Liaise with our mobile operator, merchants, and other partners as required to help quickly resolve any problems that customers have using our service.
- Perform marketing activities with close collaborations with our marketing team.
- Assist in conducting and carrying out transaction tests to identify any potential issues with payment channels
**Requirements**:
- At least 2 years experience in a customer-focused role (service, hospitality, call centre, etc.)
- Positive personality and attitude
- Flexible to changes and has a sense of urgency
- Excellent problem-solving skills
- Time management skills
- Good communication skills in both English and Portuguese to handle English and Portuguese tickets
- Comfortable with shift schedules
- Experience with Zendesk is a plus
**Working at Coda**
Joining the Coda team means diving into a fast-paced, challenging, and exciting world. With Codans spread across over 30 countries around the world, our highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.
If you have a passion for pushing boundaries, and thrive on continuous improvement through experimentation, we'd love to hear from you
**Our Perks**
**WFH Support**: Get a monthly allowance to cover your work-from-home expenses and keep you connected.
**Wellness Boost**: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter
**Customized Benefits**: Tailor your benefits with our flexible plan.
**Growth Opportunities**: Unlock your potential through clear progression paths.
**Skill Development**: Access training resources to fuel your personal and professional growth.
**Volunteer Time Off**: Enjoy paid time off to make a difference in the world through volunteering.
**Family Care**: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
- Benefits are reviewed and updated on a yearly basis_
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.
-
Customer Support Specialist
7 days ago
Jakarta, Indonesia Demolytic Full time**Jakarta**: **Indonesia**: We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this...
-
Customer Support Specialist
1 week ago
Jakarta, Indonesia Spenmo Full timeSpenmo is building a magical payables experience for businesses in the Asia-Pacific region. We offer an all-in-one software that consolidates corporate cards, bill payments, approvals and accounting reconciliation into one sleek interface. Thousands of customers that use Spenmo across the region save over 50 hours and $10,000 every month.- We are growing...
-
Customer Support Specialist
1 week ago
Jakarta, Indonesia RecruiterPal Full timeCOMPANY DESCRIPTION If you are intellectually curious by nature, and believe in the power of technology to change peoples' lives, we would love to have a conversation with you. DESIGNATION : Customer Support Specialist RESPONSIBILITIES We are on a lookout for a Customer Support Specialist to provide enterprise-level assistance for the project...
-
Customer Support Specialist
2 months ago
Jakarta, Indonesia exabytes Full time**GROW your career with Exabytes**: We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career,...
-
Customer Support Specialist with German
1 week ago
Jakarta, Indonesia Udalenno Full timeWe are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is to provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us. At this...
-
Sales Support Specialist
7 days ago
Jakarta, Indonesia Demolytic Full time**Jakarta**: **Indonesia**: We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people...
-
Customer/product Success Specialist
3 months ago
Jakarta, Indonesia Axpara Full time**Job description** Product and Client Support Specialist (Healthcare) The Specialist / Product and Client Support Specialist (Healthcare) is a key commercial role focused on delivering healthcare software solutions to customers and partners. This position collaborates with Sales and Product Management to meet customer needs. **Responsibilities** -...
-
Customer Service Specialist
8 months ago
Jakarta, Indonesia Huneety Co., Ltd. Full timeThe Customer Service Specialist is responsible for providing exceptional customer support and resolving inquiries or issues promptly and efficiently. Reporting to the Customer Service Manager, this role involves handling customer complaints, processing orders, and maintaining accurate records of interactions to ensure customer satisfaction and retention. The...
-
Operational Support Specialist
4 weeks ago
Jakarta, Jakarta, Indonesia Cartrack Full timeAbout the RoleWe are seeking an experienced Operational Support Specialist to join our dynamic team in Jakarta. As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met and exceeded.
-
Junior Support Specialist
7 months ago
Jakarta, Indonesia Abacus POS Full timeIf you’re looking for somewhere you can learn quickly, make a meaningful impact in a fast-paced business, and grow your career, you’re in the right place. We are the fastest-growing iPad Point of Sales System in Indonesia from Australia. As we are expanding our team, we are currently looking for a Junior Support Specialist role to join our team in...
-
Customer Operation Specialist
7 months ago
Jakarta, Indonesia ABB Full time**Customer Operation Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Sales Support Specialist
4 months ago
Jakarta, Indonesia The Copy Boy Pte Ltd Full timeAre you looking for a fun working environment where output counts more than just hours? Are you results oriented and interested to solve problems? We are hiring a Sales Support Specialist to support our young and vibrant team! **Sales Support Specialist**: - Follow up with sales leads provided by the sales team and maintain consistent communication with...
-
Customer Support Specialist
5 days ago
Jakarta, Indonesia Omnipresent Full time**Who we are**: Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live. Omnipresent does just that. We are a customer-focused global employment services partner that can help companies grow their teams in 155 countries and...
-
Software Support Specialist
1 week ago
Jakarta, Indonesia KRISHAND Full time**KRISHAND**, a rapidly growing software development company based in Jakarta, has an immediate opening for **Software Support Specialist** to join its support team **NOTE: THIS IS NOT A HARDWARE SUPPORT POSITION.** The **Software Support Specialist** should have thorough knowledge of MS Office tools, Windows operating systems and general knowledge of...
-
IT Support Specialist
7 months ago
Jakarta, Indonesia Cozymeal Full timeConsumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift...
-
Customer Support indonesian Speakers
4 months ago
Jakarta, Indonesia Mindpec Full time**Job Title**: Customer Support Specialist (Indonesian & English Speaker) **Location**: Malaysia **Job Overview**: As a Customer Support Specialist, you will be responsible for assisting our Indonesian-speaking customers. You will handle inquiries, resolve issues, and provide support through various communication channels while ensuring a high level of...
-
Software Support Specialist
9 months ago
Jakarta, Indonesia Flintex Consulting Pte Ltd Full time**The Right Individual**: **Required Functional Skills**: - Must perform technical troubleshooting on the company’s products implemented at the customer site by taking a remote session (or) by coordinating with onsite engineers. - Prior experience in troubleshooting web UI or browser issues with exposure to Asp.net/JavaScript(JS) / HTML/ C# / C++ will be...
-
Jakarta, Indonesia Udalenno Full timeWe are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is to provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us. At this...
-
Customer Service Specialist
1 week ago
Jakarta, Indonesia Movus Technologies Full time**About us**: movus is the IoT, Fin-tech and Automotive start-up based in Japan. We are trying to change a big market with technology. We are founded by the business leaders who worked at Automotive and finance startups, and who worked at Japan, US and India unicorn companies. We are seeking the 1st member who has responsibility for customer support...
-
Technical Support Specialist
7 months ago
Jakarta, Indonesia Reeracoen Indonesia Full time8,000,000 IDR ~ 12,000,000 IDR - Jakarta- Min. Diploma in Electrical Engineering, fresh graduate with internship experience is welcome. - Fluent in Mandarin-Chinese & English. - Analytical mindset with the ability to diagnose and resolve technical issues efficiently. - Ability to collaborate effectively with cross-functional teams, including other technical...