Manager Service Delivery
1 week ago
Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. PMI’s journey to a smoke-free future is fueled by technology. The total transformation we’re going through means that there are unique IT projects here to match all levels of skills and ambitions - from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions. To join us in IT you’ll need to be driven and equally happy whether you’re taking the strategic view or diving deep into processes. We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the best you’ll ever work with. YOUR 'DAY TO DAY' - Provide IT infrastructure and applications support management cover during core business hours - Stakeholder management with regional business stakeholders - Reporting and SLA/KPI governance via regular meetings WHO WE'RE LOOKING FOR - University degree in Business Studies or Computer Science - Minimum 3 years of professional experience in a corporate technology department performing IT support or service management activities such as incident management - Understanding of cloud services - Having understanding of key IT Service Management processes (ITIL foundation or expert) - Experience in Cloud Technology (AWS foundation) will be an advantage - Any work experience in FMCG (fast moving consumer goods) or financial services - Fluent in English (both spoken and written) WHAT WE OFFER Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: - Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. - Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. - Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress. - Take pride in delivering our promise to society: to deliver a smoke-free future To join our growing team
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