Advise and Implementation Service Delivery Manager

17 hours ago


Jakarta, Indonesia Kyndryl Full time

**Your Role and Responsibilities**:
Takes ownership of the country-level A&IS Project Portfolio Plan to drive overall Kyndryl business delivery performance. He/She is accountable for the P&L of their respective A&IS business; sets relevant targets for A&IS project managers and practitioners in-country to achieve country delivery objectives and drive market share/portfolio expansion. Fostering C-suite client relationships to provide delivery progression insights capability development and evolution. Nurture the A&IS community securing best-in-class employee engagement and ability to attract world-class talent

**Key Responsibilities**:
The **A&IS Country Project Portfolio Leader** has overall accountability for the strategy and financials of their respective A&IS business deliveries.
- Sets the direction for the Project Managers, Technical Practitioners and supporting partner such as Global delivery SMEs to meet the A&IS revenue objectives, gross profit, drive market share/portfolio expansion and achieving the best in class client satisfaction over the project deliverables.
- Establishes project portfolio performance objectives for the Project Portfolio Country/Strategic Markets Leader, including prioritization of projects when resource constraints exist

Partners with the Global A&IS Service Line and Domain Leaders to set direction for the A&IS Domain upline leaders in country or SM and provide continual improvement feedback on delivery capabilities development and execution

**Client Priorities**
- Understand the competitive landscape and market dynamics in order to establish a differentiated and compelling value proposition for A&IS services
- Foster client C-suite relationships to secure client references and infuse the “voice of the client” into portfolio development
- Alignment of A&IS capabilities in-country with client demand
- Attain high client satisfaction (NPS) while maintaining profitable delivery
- Seeks solutions to minimize client impact when prioritization of resources is required or to recover troubled project performance

**Business Priorities**
- Work with the Kyndryl Country President to establish the A&IS strategy for market growth
- Ownership of the P&L for the country A&IS business
- Sets the direction to meet the A&IS revenue and GP objectives and drive market share/portfolio expansion
- Establishes project portfolio performance objectives
- Optimizes the country economic model balancing cost rates, bill rates, utilization, etc. to enable healthy margins and support investments

**People Priorities**
- Maintains a balanced country-wide career progression program, working across Kyndryl in-country, focused on rewarding and leveraging market-relevant expertise
- Deliver high employee engagement across the A&IS community within the country
- Support the onboarding of expertise within the country, aligned with the global service lines sourcing strategy

**Required Professional and Technical Expertise**:

- 8 years or more exposure in large IT consulting and implementation engagements.
- Exposure in business P&L for at least 5 years
- Larger revenue responsibility combined with gross profit responsibility through delivering resilience consulting services.
- Thought capital level expertise in resiliency related issues, impacts, trends, and emerging practices.
- Proven track record in developing strong client relationships with a focus on the executive levels.
- Strong communication skills including extensive experience communicating with executive levels.
- Demonstrated business acumen including negotiation skills and contract/profit management.
- Exceptional presentation skills with demonstrated executive engagement and proven ability to present strategic information to, and drive change across a broad range of business departments.

**Preferred Professional and Technical Expertise**:

- Service Management, Operational Readiness, Operating Model Assessment, Design, Governance, IT Svc. Mgt. Process and Tools
- Familiar with systems integration/system & process management
- Knowledge of industry-leading and accepted, as well as Kyndryl software and hardware solutions.
- Experience in Multi-Cloud platforms, Security and Resiliency, Network Enterprise and/or 5G, Application and Data AI and consulting businesses

**Required Education **:Bachelor's Degree

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)



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