Product Support

8 months ago


Jakarta, Indonesia Kredivo Group Full time

**Responsibilities**:

- Daily monitoring for system process flow and making sure everything works.
- Search any issue that can interferes with the system process flow
- Work closely with the engineering and product team for troubleshooting and solving the issue.
- Help carry out simple analysis or reporting for product needs.
- Create dashboards for monitoring and alerts.

**Requirements**:

- Solid technical background in MySQL query
- Extremely strong communication skills and strong attention to details
- Strong analytical, problem solving and troubleshooting skills
- Ability to work well in a team, passion and self-motivation
- Ability to read the code or error code is a plus points
- Familiarize with monitoring tools (e.g: scalyr, grafana) and rest client tool (e.g: postman, insomnia) is a plus points


  • IT Production Support

    3 months ago


    Jakarta, Indonesia Manulife Full time

    **The opportunity** **Position Responsibilities**: - **Incident Management**: Respond to and resolve production issues in a timely manner, following established incident management protocols. Escalate complex issues to relevant teams as necessary., and incident reports - **Troubleshooting**: Diagnose and troubleshoot issues affecting production systems....


  • Jakarta, Indonesia Global Visa Support Full time

    Global Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in Canada, the Philippines, Indonesia, India, UAE, Egypt and Morocco. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We are looking for an experienced sales & marketing officer for the Global Visa...

  • Production Support

    4 months ago


    Jakarta, Indonesia Manulife Full time

    **The opportunity** Production Support Team is responsible for maintaining and supporting the system to ensure smooth business operations. **Responsibilities**: - Analyzes, contributes to and improves ongoing business processes and workflows; supports incident resolution and production - Assists with resolution of issues surfaced by support analysts -...


  • Jakarta, Indonesia PT. Trimegah Karya Pratama Tbk (Ultra Voucher) Full time

    **Job Desc**: 1. Coordinate with all business units to support new product development and improvement of existing products. 2. Work with the product development team on new product performance analysis. 3. Providing support, including procedural documentation BRD (Business Requirements Document) and relevant reports 4. Handle incoming requests from...


  • Jakarta, Indonesia PT. Trimegah Karya Pratama Tbk (Ultra Voucher) Full time

    **Job Desc**: 1. Coordinate with all business units to support new product development and improvement of existing products. 2. Work with the product development team on new product performance analysis. 3. Providing support, including procedural documentation BRD (Business Requirements Document) and relevant reports 4. Handle incoming requests from...


  • Jakarta, Indonesia PT. DGS Full time

    **Job Requirements** - Fresh Graduate Bachelor degree of Actuarial/Mathematics/Statistic/Economics/Business/Computer Technology - Fresh Graduate are welcome with good GPA from well-known university - Ever been working in product development area is more favorable - Good in Word, Excel, Power point, and Word **Responsibilities**: - Together with Product...

  • IT Production Support

    7 months ago


    Jakarta, Indonesia Hana Bank Full time

    The Bank was established on 27 April 1971 under the name of PT Bank Pasar Pagi Madju. In line with the change in its status from a retail banking to a commercial bank in 1989, the Bank’s name was changed into PT Bank Bintang Manunggal (Bank Bima). This status change had a positive impact on the Bank’s performance and succeeded in attracting Hana...


  • Jakarta, Indonesia Kawan Lama Full time

    Gambaran Pekerjaan Sebagai Product Support Officer, Anda akan melakukan aktivitas pemasaran after sales service terhadap pelanggan yang menjadi tanggung jawabnya sehingga terjadi transaksi antara pelanggan dengan perusahaan dapat berjalan lancar. Kualifikasi - Minimal D3 Jurusan Teknik.- Memiliki mínimal 1 tahun dibidang yang sama.Skill yang Dibutuhkan -...

  • Production Support

    4 days ago


    Jakarta, Indonesia PT. ALTO Network Full time

    PT ALTO Network (Djarum Group), founded in 1993, is a financial technology company on providing total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switchings in Indonesia and part of the Gerbang Pembayaran National (GPN). Today, ALTO aims to be the national leader in payment solutions using the...


  • Jakarta, Indonesia UNITED FOREST PRODUCT INC Full time

    **United Forest Products INC**. is a leading professional importer of plywood and MDF panel product.We have a professional supply chain and strong sourcing, highly efficient and low-cost operation team.We have high motivational and high-return sales team in the United States Our products cover the most advanced new products in the market, as well as the...

  • IT Production Support

    7 months ago


    Jakarta, Indonesia PT Vajiro Mulia Gemilang Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Teknik, Komputer **Jenjang Karir** Pemula / Staf **Job Deskripsi** - eager to learn hal hal baru, open minded, tidak kaku, well communication skill **Persyaratan** **Tingkat Pendidikan** S1 **Jurusan Pendidikan** Ilmu Komputer **Minimal Pengalaman** **Deskripsi...


  • Jakarta, Indonesia Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Jakarta, Indonesia Caterpillar Full time

    **Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...


  • Jakarta, Indonesia Shopee Full time

    Department Product Management- LevelEntry Level- LocationIndonesia - JakartaThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial...


  • Jakarta, Indonesia UOB Indonesia Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...


  • Jakarta, Indonesia Shopee Full time

    Perform first level basic troubleshooting escalated by CS or Internal Teams Escalation of issues and request to relevant parties and following up until issues are closed Record events and problems into issue management tool Bachelor’s degree or higher from a reputable university with outstanding academic achievement At least 3 year of experience of IT...

  • Product Support

    6 days ago


    Jakarta, Indonesia FinAccel Full time

    **About the role**: - Daily checking of Ticketing system and responding for reaching SLA. - Conduct troubleshooting root cause analysis, and implement corrective/preventive measures during and after each incident. - Write incident reports - Do periodic monitoring of the dashboard related to the product. - Do monitoring of production alerts. - Collaborate...

  • Region Manager

    7 months ago


    Jakarta, Indonesia Caterpillar Full time

    **Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...


  • Jakarta, Indonesia Igloo Full time

    We want to give people the freedom and confidence to pursue what matters to them in life. Because they know they’re covered. Because people-first. Igloo is a Singapore-headquartered regional insurtech benefiting millions of people across SEA, in countries that count as the most underinsured. Build the future of insurance with us by doing what you do...

  • Product Support

    7 months ago


    Jakarta, Indonesia FinAccel Full time

    FinAccel is a fun, fast growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally. Our first product, Kredivo, which integrates at merchant checkout, qualifies ecommerce buyers for instant ecommerce purchase financing...