Head of Production Support
2 weeks ago
- Lead and prioritize the workload of the Application Support team.
- Manage and own the Problem Management Process, ensuring effective coordination across all EN Product Suites.
- Contribute to the planning of application/infrastructure releases and configuration changes.
- Identify areas for Service Improvement and collaborate with the Project Manager to implement enhancements.
- Provide technical leadership and support, collaborating with internal teams and external vendors to resolve complex issues.
- Design and implement metrics for reporting on key performance and quality indicators.
- Maintain application monitoring, performance tuning, and testing activities.
- Provide input on administering and maintaining production and internal environments.
- Ensure adherence to departmental and company procedures and policies, including change control, security, auditing, release management, and incident management.
- Cultivate strong working relationships with internal departments and external partners.
- Develop and deliver training programs on Problem Management and Support Management Service usage.
- Act as a point of escalation for complex technical issues, ensuring timely resolution.
- Provide regular updates and reports to senior management on the performance of the application support team.
- Minimum of 10 years' experience in a hands-on PRODUCTION Support lead/manager role in EFT (electronic payments/digital transfer; clearing, wire transfer, debit credit transaction, ATM transaction, Mobile & P2P payment).
- Proficiency in problem-solving and debugging, with the ability to independently apply production upgrades and support technologies.
- Experience in delivering services within agreed SLAs and OLAs.
- Strong leadership background with expertise in the software development lifecycle.
- Excellent communication skills, with the ability to engage effectively with stakeholders at all levels.
- Proven track record in developing and implementing support processes and procedures.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Customer-centric mindset with a dedication to delivering exceptional service and support.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
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Head of Product Innovation
4 days ago
Jakarta, Jakarta, Indonesia Paxel Indonesia Full timeJob DescriptionWe are seeking an experienced Head of Product to lead our product management team in developing and executing the overall product strategy for Paxel products. As a key member of the leadership team, you will be responsible for defining and driving the product vision, roadmap, and lifecycle management from concept to launch.
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Head of Product Development
6 days ago
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Head of Product
1 week ago
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Head of Product Leadership
6 days ago
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Head of Product
6 days ago
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Head of Product Design and Innovation
5 days ago
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Head Of Product Development
3 days ago
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Head of Product Development
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Head of Product Planning Governance
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Head of Product Development and Launch
6 days ago
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Head of Product Development and Management
6 hours ago
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HEAD of PRODUCTION
4 days ago
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Head of Technical
1 week ago
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Head of Research
1 week ago
Jakarta, Jakarta, Indonesia Michael Page Full timeA competitive salary packageOpportunities for professional development and career progressionAbout Our ClientOur client is a prominent player in the personal care manufacturing sector. With a robust presence in Indonesia, they are renowned for their high-quality products and commitment to innovation.Job DescriptionAs a Head of Research & Development , your...
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Head of Cloud
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Head of Global Customer Care
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Departmental Deputy Head Role
4 days ago
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Head of Sales
2 weeks ago
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Head of Risk Strategy and Modelling, Fintech
6 days ago
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Head of BD/Partnership
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