Production Support
3 months ago
**The opportunity**
Production Support Team is responsible for maintaining and supporting the system to ensure smooth business operations.
**Responsibilities**:
- Analyzes, contributes to and improves ongoing business processes and workflows; supports incident resolution and production
- Assists with resolution of issues surfaced by support analysts
- Resolves technical issues and record transactions via ticketing system
- Promotes persistent issues to Engineers and Architects where necessary
**How will you create impact?**
Production Support Team reporting to Head of Production and CTO.
**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.
**What we are looking for**
- Good Communication
- Understand Web and API
- Understand Java Spring Boot
- Understand Oracle, SQL Server, and Mongo DB
- Understand New RelicUnderstand Logging System
**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.Professional development and leadership opportunities.
**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
**About Manulife and John Hancock**
**Manulife is an Equal Opportunity Employer**
**Working Arrangement**
Hybrid
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