Product Support Manager

2 weeks ago


Jakarta, Indonesia Caterpillar Full time

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Purpose**

Develop, implement, and manage product support processes and equipment management processes.

**Job Duties**

Develop, implement, and maintain effective product support processes between Caterpillar, dealers and customers. Establish and maintain high-level relationships with business decision makers.

Positions reporting directly or indirectly to this position include: Technical Consultants, Service Representatives, Applications Engineer, and Service Engineers, Site Performance Managers.

Responsible for account strategy and strategy execution with Account Commercial Manager(s). Develop, prioritize and implement strategies to address customer needs as well as ensuring dealer servicing and support practices

Provide leadership to a work unit of primarily management/professional employees where monitoring and reviewing work of team members is required as well as training, developing and mentoring.

Confront complex issues or problems which require careful analysis and diagnosis. Problems are often unique, and solutions can require original approaches. The incumbent may modify existing approaches or develop new solutions. The incumbent sets priorities and establishes a work plan in order to complete broadly defined assignments and achieve desired results. Impacts key quality goals including Customer Satisfaction, Machine and Parts sales, Continuous Improvement, Dealer Service Operations, Timeliness, Efficiency, Cost Savings, Dealer Process Quality, TCO, Mine Site KPI Achievement, etc. The position changes the way work is performed to meet quality goals for the measure(s) stated.

**Skills Requirement**
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

**Posting Dates**:
September 30, 2024 - October 14, 2024
Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.



  • Jakarta, Indonesia Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Jakarta, Indonesia Global Visa Support Full time

    Global Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in Canada, the Philippines, Indonesia, India, UAE, Egypt and Morocco. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We are looking for an experienced sales & marketing officer for the Global Visa...

  • Product Manager

    5 months ago


    Jakarta, Indonesia Pinhome Full time

    **About the role** In this Product Manager role, you'll gain practical experience in product development, contributing to various stages from ideation to launch. Your tasks will include assisting in requirement gathering, participating in brainstorming, analyzing user feedback, and supporting project management activities. This role is perfect for those...

  • Region Manager

    4 months ago


    Jakarta, Indonesia Caterpillar Full time

    **Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Production Support

    4 months ago


    Jakarta, Indonesia Shopee Full time

    DepartmentProduct Management- LevelEntry Level- LocationIndonesia - JakartaThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial...

  • Product Manager

    1 month ago


    Jakarta, Indonesia ONPOINT Indonesia Full time

    **Product Manager - ONPOINT Indonesia** **Responsibilities**: - Lead the end-to-end product lifecycle, from ideation to launch, for new and innovative products. - Work closely with design, engineering, marketing and other teams to bring unique customer-centric products to market and support company-wide goals and achieve target milestones. - Develop and...

  • Chief Representative

    4 months ago


    Jakarta, Indonesia UNITED FOREST PRODUCT INC Full time

    **United Forest Products INC**. is a leading professional importer of plywood and MDF panel product.We have a professional supply chain and strong sourcing, highly efficient and low-cost operation team.We have high motivational and high-return sales team in the United States Our products cover the most advanced new products in the market, as well as the...


  • Jakarta, Indonesia UNITED FOREST PRODUCT INC Full time

    **United Forest Products INC**. is a leading professional importer of plywood and MDF panel product.We have a professional supply chain and strong sourcing, highly efficient and low-cost operation team.We have high motivational and high-return sales team in the United States Our products cover the most advanced new products in the market, as well as the...

  • Product Manager

    4 months ago


    Jakarta, Indonesia AdaPundi Full time

    Product Operation Daily Monitoring - Apps /Backend Problem Coordination, Feature Improvement Coordination Monitoring & Optimizing marketing strategy & flow design to achieve monthly goals & keep customer lifecycle management **Monitor for Product Operation - OJK Reporting Support**: Silaras, KYFI, etc Monitoring & Review for Competitor Analysis Support...

  • Product Management

    6 months ago


    Jakarta, Indonesia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Production Support

    1 month ago


    Jakarta, Indonesia Manulife Full time

    **The opportunity** Production Support Team is responsible for maintaining and supporting the system to ensure smooth business operations. **Responsibilities**: - Analyzes, contributes to and improves ongoing business processes and workflows; supports incident resolution and production - Assists with resolution of issues surfaced by support analysts -...

  • Product Manager

    5 months ago


    Jakarta, Indonesia PT IONPay Networks (NICEPAY) Full time

    NICEpay is an Internet Payment Gateway Provider which brings you a reliable technical support and proven expertise in local system integration, empowering merchant boarding, and maintenance. We are empowering merchant to secure its e-commerce revenue streams from anywhere in the world with our enhanced Fin-Tech solution. We are IT company working with banks...


  • Jakarta, Indonesia Alterra Full time

    **POSITIONS SUMMARY**: Associate Product Manager is responsible for assisting product development by listening to user queries, feedback, and issues to develop Product Requirement Documents (PRD). This role will support Product Manager by serving as the initial point of contact that supports the product development and performance. **CORE...

  • Product Manager Intern

    6 months ago


    Jakarta, Indonesia Pinhome Full time

    **About the role** In this Product Manager Intern role, you'll gain practical experience in product development, contributing to various stages from ideation to launch. Your tasks will include assisting in requirement gathering, participating in brainstorming, analyzing user feedback, and supporting project management activities. This role is perfect for...


  • Jakarta, Indonesia PT. Trimegah Karya Pratama Tbk (Ultra Voucher) Full time

    **Job Desc**: 1. Coordinate with all business units to support new product development and improvement of existing products. 2. Work with the product development team on new product performance analysis. 3. Providing support, including procedural documentation BRD (Business Requirements Document) and relevant reports 4. Handle incoming requests from...

  • Product Manager

    4 months ago


    Jakarta, Indonesia Brankas Pte Ltd Full time

    About Us Brankas is solving the "last mile" for Open Finance in emerging economies. Since launching in Indonesia in 2017, Brankas is now the leading Open Banking technology provider in Southeast Asia. Brankas’ technology empowers banks, fintech partners and users to build and activate real-time and secure APIs for payments, identity, transaction data, and...

  • Product Manager

    4 months ago


    Jakarta, Indonesia Tickled Media Full time

    **A little about theAsianparent** - We are the number one parenting content, community, and commerce platform in Southeast Asia that aims to help parents have healthy pregnancies and raise healthy children and families. - We reach over 30 million users per month on our website as well as app and are available in 11 languages in 13 countries. - We are loved...


  • Jakarta, Indonesia CSG Talent Full time

    Are you an experienced Underground support manager in mining, with success in understand the customer's existing support plans and product utilisation? Does a new role for this company, to handle and coordinate ground support related issues and queries with the aim of troubleshooting, identifying new opportunities and introducing new/better suited products...


  • Jakarta, Indonesia PT. Trimegah Karya Pratama Tbk (Ultra Voucher) Full time

    **Job Desc**: 1. Coordinate with all business units to support new product development and improvement of existing products. 2. Work with the product development team on new product performance analysis. 3. Providing support, including procedural documentation BRD (Business Requirements Document) and relevant reports 4. Handle incoming requests from...


  • Jakarta, Indonesia Citi Full time

    The Product Analyst is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team.The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive...